...
2. Reduces the amount of superfluous information by aggregating all related events (individual violations of thresholds) into a single, actionable element.
...
Incidents
While the entities' status feature provides an immediate diagnosis of the status of a given service (or set of services) or what its behavior was in past—using the status, impact and correlation rules defined in the model—,incidents provide a different angle for analysis to try and answer two fundamental questions: why and how relevant.
...