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Click Create new case at the top right, fill out the form with the fields described below, and click Create when you finish.
Case type required: this dropdown allows you to choose between the available types previously configured. New types can be created in the Case configuration area.
Title required: give it a meaningful name that allows to easily identify its purpose or context.
Description: use this field to provide as many details as possible about the case and its context. It provides a full text processor with many different possibilities to provide information, such as headings, text formatting, bullet lists, links, line dividers, quotes, tables, code snippets, json blocks, and pictures, as well as a convenient undo/redo option.
Assignee: this dropdown allows you to choose between the existing users in this domain to asume the responsibility for this case and its resolution.
Priority required: choose the level of importance of this case in terms of the urgency required for solving it (Very high, High, Normal, Low, Very low).
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When all fields are shown, you can specify values in those that you consider relevant for the case in question. You need to consider Values must be coherent with the purpose of the field, and the specifics of each field must be considered when inserting values, with the following as examples:
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DateTime: click inside the field to show the calendar, select the date, click click Ok.
IP Address: click inside the field, enter the value, and press
on your keyboard (or click the tick button). The value must present an IP format or it will return an error.Status title enter Number: click inside the field, enter the value, and press
on your keyboard (or click the tick button). The value must present an integer format or it will return an error.Status title enter Select: click inside the field to open the dropdown and select the desired value.
Multi Select: click inside the field to open the dropdown and select the desired values.
Multivalued: click the + New Value button inside the field, enter the value, and press
on your keyboard (or click the tick button). You can enter several values if you need.Status title enter Text: click inside the field, enter the value or sentence, and press
on your keyboard (or click the tick button).Status title enter
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Textarea: click inside the field, enter the sentence or paragraph, and press
on your keyboard (or click the tick button).Status title enter Markdown: click inside the field
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, enter the text using any of the rich text features, and press
on your keyboard (or click the tick button).Status title enter JSON: click inside the field, enter the value, and press
on your keyboard (or click the tick button). The value must present an JSON format or it will return an error.Status title enter URL: click inside the field, enter the value, and press
on your keyboard (or click the tick button). The value must present an URL format or it will return an error.Status title enter User: click inside the field to open the dropdown and select the desired
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user.
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3. Monitoring
This area consists of 2 different tabs: Comments and History.
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