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[ Introduction ] [ Valid tags and data tables ] [ Table structure ]

Introduction

The tags beginning with helpdesk.zendesk identify events generated by Zendesk.

Valid tags and data tables

The full tag must have four levels. The first two are fixed ashelpdesk.zendesk. The third level identifies the type of events sent. The fourth indicates the event subtype.

These are the valid tags and corresponding data tables that will receive the parsers' data:

For more information, read more about Devo tags.

How is the data sent to Devo?

Use the ZenDesk collector. The collector documentation will be published in due course.

Table structure

These are the fields displayed in these tables:

Field	Type	Extra field
eventdate	`timestamp`
action	`str`
action_label	`str`
actor_id	`str`
change_description	`str`
created_at	`str`
id	`str`
ip_address	`str`
source_id	`str`
source_label	`str`
source_type	`str`
url	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
raw_title	`str`
title	`str`
url	`str`
updated_at	`str`
actions_field	`[str]`
actions_value	`[str]`
active	`bool`
position	`int4`
created_at	`timestamp`
conditions__all__operator	`[str]`
conditions__all__field	`[str]`
conditions__all__value	`[str]`
conditions__any	`[str]`
id	`int8`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
ticket_form_ids	`[int8]`
host_mapping	`str`
updated_at	`timestamp`
signature_template	`str`
has_help_center	`bool`
active	`bool`
logo	`str`
id	`int8`
is_deleted	`bool`
name	`str`
default	`bool`
created_at	`timestamp`
url	`str`
brand_url	`str`
help_center_state	`str`
subdomain	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
ticket_id	`int8`
updated_at	`timestamp`
field_id	`int8`
value	`str`
value_type	`str`
value_position	`int4`
field_type	`str`
record_type	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
created_at	`timestamp`
name	`str`
deleted	`bool`
updated_at	`timestamp`
url	`str`
id	`int8`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
created_at	`timestamp`
user_id	`int8`
default	`bool`
updated_at	`timestamp`
url	`str`
group_id	`int8`
id	`int8`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
restriction	`str`
description	`str`
title	`str`
url	`str`
updated_at	`timestamp`
actions_field	`[str]`
actions_value	`[str]`
active	`bool`
position	`int4`
created_at	`timestamp`
id	`int8`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
created_at	`timestamp`
details	`str`
domain_names	`str`
external_id	`str`
group_id	`str`
id	`int4`
name	`str`
notes	`str`
organization_fields__org_decimal	`float8`
organization_fields__org_dropdown	`str`
shared_comments	`bool`
shared_tickets	`bool`
tags	`str`
updated_at	`timestamp`
url	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
raw_title	`str`
description	`str`
updated_at	`timestamp`
regexp_for_validation	`str`
key	`str`
active	`bool`
id	`int8`
title	`str`
url	`str`
created_at	`timestamp`
system	`bool`
position	`int4`
type	`str`
raw_description	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
created_at	`timestamp`
user_id	`int8`
default	`bool`
updated_at	`timestamp`
organization_id	`int8`
url	`str`
id	`int8`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
updated_at	`timestamp`
brand_id	`int8`
cname_status	`str`
id	`int8`
domain_verification_status	`str`
spf_status	`str`
name	`str`
default	`str`
created_at	`timestamp`
email	`str`
forwarding_status	`str`
domain_verification_code	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
status	`str`
via__source__from__name	`str`
via__source__from__address	`str`
via__source__from__ticket_id	`int8`
via__source__from__subject	`str`
via__source__from__unknown	`str`
via__source__rel	`str`
via__source__from_	`str`
via__channel	`str`
description	`str`
can_be_solved_by_me	`bool`
updated_at	`timestamp`
assignee_id	`int8`
followup_source_id	`str`
is_public	`bool`
requester_id	`int8`
recipient	`str`
id	`int8`
custom_fields	`str`
subject	`str`
organization_id	`str`
due_at	`str`
fields	`str`
created_at	`timestamp`
collaborator_ids	`[int8]`
priority	`str`
url	`str`
ticket_form_id	`str`
email_cc_ids	`[int8]`
type	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
username	`str`
target_url	`str`
content_type	`str`
active	`bool`
password	`str`
id	`int8`
subject	`str`
title	`str`
url	`str`
created_at	`timestamp`
method	`str`
type	`str`
email	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
follower_ids	`[int8]`
via__source__from__name	`str`
via__source__from__address	`str`
via__source__from__ticket_id	`int8`
via__source__from__subject	`str`
via__source__from__unknown	`str`
via__source__to__name	`str`
via__source__to__address	`str`
via__source__to__ticket_id	`int8`
via__source__to__subject	`str`
via__source__to__unknown	`str`
via__source__rel	`str`
via__source__from_	`str`
via_channel	`str`
updated_at	`timestamp`
submitter_id	`int8`
assignee_id	`int8`
brand_id	`int8`
id	`int8`
custom_fields	`str`
satisfaction_rating__created_at	`str`
satisfaction_rating__url	`str`
satisfaction_rating__updated_at	`str`
satisfaction_rating__assignee_id	`str`
satisfaction_rating__score	`str`
satisfaction_rating__ticket_id	`str`
satisfaction_rating__requester_id	`str`
satisfaction_rating__group_id	`str`
satisfaction_rating__id	`str`
satisfaction_rating__unknown	`str`
priority	`str`
sharing_agreement_ids	`[str]`
allow_attachments	`bool`
collaborator_ids	`[int8]`
satisfaction_probability	`str`
subject	`str`
type	`str`
status	`str`
description	`str`
tags	`[str]`
forum_topic_id	`str`
organization_id	`int8`
due_at	`str`
is_public	`bool`
requester_id	`int8`
followup_ids	`[str]`
recipient	`str`
problem_id	`int8`
url	`str`
fields	`str`
created_at	`timestamp`
raw_subject	`str`
ticket_form_id	`int8`
email_cc_ids	`[str]`
allow_channelback	`bool`
has_incidents	`bool`
group_id	`int8`
external_id	`str`
unknown	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
raw_title	`str`
agent_description	`str`
updated_at	`timestamp`
regexp_for_validation	`str`
tag2	`str`
raw_title_in_portal	`str`
title_in_portal	`str`
active	`bool`
id	`int8`
description	`str`
editable_in_portal	`bool`
title	`str`
url	`str`
visible_in_portal	`bool`
created_at	`timestamp`
required	`bool`
required_in_portal	`bool`
removable	`bool`
collapsed_for_agents	`bool`
position	`int4`
type	`str`
raw_description	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
end_user_visible	`bool`
raw_name	`str`
restricted_organization_ids	`str`
updated_at	`timestamp`
ticket_field_ids	`[int8]`
active	`bool`
id	`int8`
display_name	`str`
name	`str`
default	`bool`
restricted_brand_ids	`[int8]`
in_all_brands	`bool`
raw_display_name	`str`
url	`str`
in_all_organizations	`str`
position	`int4`
created_at	`timestamp`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
raw_title	`str`
description	`str`
updated_at	`timestamp`
actions	`str`
active	`bool`
id	`int8`
title	`str`
url	`str`
created_at	`timestamp`
position	`int4`
conditions__all__operator	`[str]`
conditions__all__field	`[str]`
conditions__all__value	`[str]`
conditions__any__operator	`[str]`
conditions__any__field	`[str]`
conditions__any__value	`[str]`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
locale	`str`
photo__thumbnails	`str`
photo__url	`str`
photo__file_name	`str`
photo__content_url	`str`
photo__height	`int4`
photo__width	`int4`
photo__mapped_content_url	`str`
photo__content_type	`str`
photo__inline	`bool`
photo__id	`int8`
photo__size	`int4`
restricted_agent	`bool`
locale_id	`int8`
moderator	`bool`
custom_role_id	`str`
role_type	`str`
suspended	`bool`
report_csv	`bool`
id	`int8`
two_factor_auth_enabled	`str`
role	`str`
details	`str`
shared	`bool`
email	`str`
chat_only	`bool`
tags2	`[str]`
updated_at	`timestamp`
user_fields	`str`
phone	`str`
last_login_at	`str`
default_group_id	`int8`
active	`bool`
verified	`bool`
shared_agent	`bool`
iana_time_zone	`str`
organization_id	`int8`
name	`str`
only_private_comments	`bool`
url	`str`
notes	`str`
time_zone	`str`
shared_phone_number	`str`
alias	`str`
signature	`str`
external_id	`str`
created_at	`timestamp`
ticket_restriction	`str`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Field	Type	Extra field
eventdate	`timestamp`
raw_title	`str`
description	`str`
updated_at	`timestamp`
position	`int4`
active	`bool`
execution__sort__order	`str`
execution__sort__id	`str`
execution__sort__title	`str`
execution__group	`str`
execution__fields	`str`
execution__sort_by	`str`
execution__group_by	`str`
execution__columns	`str`
execution__sort_order	`str`
execution__custom_fields	`str`
execution__group_order	`str`
id	`int8`
title	`str`
url	`str`
created_at	`timestamp`
sla_id	`str`
restriction	`str`
watchable	`bool`
conditions__all__operator	`[str]`
conditions__all__field	`[str]`
conditions__all__value	`[str]`
conditions__any__operator	`[str]`
conditions__any__field	`[str]`
conditions__any__value	`[str]`
hostchain	`str`	✓
tag	`str`	✓
rawMessage	`str`	✓

Version	Old Version 1	New Version Current
Changes made by	Former user	Laszlo Frazer
Saved on	Aug 24, 2023	Feb 07, 2025

Versions Compared

Key

Introduction

Valid tags and data tables

How is the data sent to Devo?

Table structure

Product / Service	Tags	Data tables
Zendesk	`helpdesk.zendesk.audit.logs`	`helpdesk.zendesk.audit.logs`
	`helpdesk.zendesk.automations.all`	`helpdesk.zendesk.automations.all`
	`helpdesk.zendesk.brands.all`	`helpdesk.zendesk.brands.all`
	`helpdesk.zendesk.extended.fields`	`helpdesk.zendesk.extended.fields`
	`helpdesk.zendesk.groups.all`	`helpdesk.zendesk.groups.all`
	`helpdesk.zendesk.groups.memberships`	`helpdesk.zendesk.groups.memberships`
	`helpdesk.zendesk.macros.all`	`helpdesk.zendesk.macros.all`
	`helpdesk.zendesk.organizations.all`	`helpdesk.zendesk.organizations.all`
	`helpdesk.zendesk.organizations.fields`	`helpdesk.zendesk.organizations.fields`
	`helpdesk.zendesk.organizations.memberships`	`helpdesk.zendesk.organizations.memberships`
	`helpdesk.zendesk.recipients.addresses`	`helpdesk.zendesk.recipients.addresses`
	`helpdesk.zendesk.requests.all`	`helpdesk.zendesk.requests.all`
	`helpdesk.zendesk.targets.all`	`helpdesk.zendesk.targets.all`
	`helpdesk.zendesk.tickets.all`	`helpdesk.zendesk.tickets.all`
	`helpdesk.zendesk.tickets.fields`	`helpdesk.zendesk.tickets.fields`
	`helpdesk.zendesk.tickets.forms`	`helpdesk.zendesk.tickets.forms`
	`helpdesk.zendesk.triggers.all`	`helpdesk.zendesk.triggers.all`
	`helpdesk.zendesk.users.all`	`helpdesk.zendesk.users.all`
	`helpdesk.zendesk.views.all`	`helpdesk.zendesk.views.all`