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Trellix Data Loss Prevention (DLP) delivers unprecedented protection for sensitive and proprietary information from the keyboard to the cloud.

Devo collector features

Feature	Details
Allow parallel downloading (`multipod`)	`not allowed`
Running environments	`collector server`
Populated Devo events	`table`
Flattening preprocessing	`no`

Data sources

Data source	Description	API endpoint	Collector service name	Devo table	Available from release
`incident`	Get all the incident event type.	`/dpim/v2/incident`	`dpim_incident`	`dlp.trellix.dpim.incident`	`v1.0.0`

For more information on how the events are parsed, visit our page.

Flattening preprocessing

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Data source

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Collector service

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Optional

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Flattening details

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incident

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dpim_incident

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yes

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API Limits, Delays, Known Issues

We occasionally encounter a 429 "Too Many Requests" error, indicating a rate limit has been reached. This is a known limitation, but the exact rate limit thresholds are not disclosed in Trellix’s documentation, which makes precise management challenging. To handle this, our system is configured to pause briefly and retry requests automatically after encountering the error. This approach helps to recover data access smoothly once the API limit resets.

Flattening preprocessing

Data source	Collector service	Optional	Flattening details
`incident`	`dpim_incident`	`yes`	not required

Accepted authentication methods

Authentication method

api_key

username

password

Bearer auth token

Status

colour	Green
title	REQUIRED

Status

colour	Green
title	REQUIRED

Status

colour	Green
title	REQUIRED

Minimum configuration required for basic pulling

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Info
This minimum configuration refers exclusively to those specific parameters of this integration. There are more required parameters related to the generic behavior of the collector. Check setting sections for details.

Setting	Details
`api_key`	The API key for Trellix API.
`username`	The username to generate the auth token for authentication.
`password`	The username to generate the auth token for authentication.

Info
The auth token timeout specified in Trellix DLP official documentation is 300 seconds, but we are using it as 280 seconds as the token expires around that time.

Accepted authentication methods

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Authentication method

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api_key

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username

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password

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Bearer auth token

...

Status

colour	Green
title	REQUIRED

...

Status

colour	Green
title	REQUIRED

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Run the collector

Once the data source is configured, you can either send us the required information if you want us to host and manage the collector for you (Cloud collector), or deploy and host the collector in your own machine using a Docker image (On-premise collector).

Rw ui tabs macro

Rw tab

title	On-premise collector

This data collector can be run in any machine that has the Docker service available because it should be executed as a docker container. The following sections explain how to prepare all the required setup for having the data collector running.

Structure

The following directory structure should be created for being used when running the collector:

Code Block

<any_directory>
└── devo-collectors/
    └── <product_name>/
        ├── certs/
        │   ├── chain.crt
        │   ├── <your_domain>.key
        │   └── <your_domain>.crt
        ├── state/
        └── config/ 
            └── config.yaml

Note
Replace `<product_name>` with the proper value.

Devo credentials

In Devo, go to Administration → Credentials → X.509 Certificates, download the Certificate, Private key and Chain CA and save them in <product_name>/certs/. Learn more about security credentials in Devo here.

Note
Replace `<product_name>` with the proper value.

Editing the config.yaml file

Code Block

globals:
  debug: false
  id: not_used
  name: trellix_dlp_collector
  persistence:
    type: filesystem
    config:
      directory_name: state

outputs:
  devo_1:
    type: devo_platform
    config:
      address: collector-us.devo.io
      port: 443
      type: SSL
      chain: chain.crt
      cert: <devo_domain>.crt
      key: <devo_domain>.key

inputs:
  trellix_dlp:
    id: <short_unique_id>
    enabled: true
    credentials:
      username: <username>
      password: <password>
      api_key: <api_key_value>
    services:
      incident:
        initial_start_time_in_utc: <initial_start_time_in_utc_value>
        override_tag: <override_tag_value>
        sort_by: <sort_by_value>
        include: <include_value>
        X-Trace-Id: <x-Trace-id_value>

Info
All defined service entities will be executed by the collector. If you do not want to run any of them, just remove the entity from the `services` object.

Replace the placeholders with your required values following the description table below:

Parameter	Data type	Type	Value range / Format	Details
`<short_unique_id>`	`int`	Mandatory	Minimum Length 5	Use this param to give a unique id to this input service. This parameter is used to build the persistence address, do not use the same value for multiple collectors. It could cause a collision.
`<input_status>`	`bool`	Mandatory	false / true	Use this param to enable or disable the given input logic when running the collector. If the value is true, the input will be run. If the value is false, it will be ignored.
`<username>`	`str`	Mandatory	Minimum Length 1	Username for accessing Trellix API
`<password>`	`str`	Mandatory	Minimum Length 1	Password for accessing Trellix API
`<override_devo_value>`	`str`	Optional	A Devo tag	This parameter allows defining a custom devo tag.
`<initial_start_time_in_utc>`	`str`	Mandatory	UTC format/ `Not more than 180 days old` from current date	Start date to pull data from
`<include_value>`	`str`	Optional	set of relationships	Set of relationships that must be shown in the result
`<x-Trace-id_value>`	`str`	Optional	Trace ID	Trace ID can be included in logs to help identify requests. It is responsible for making this unique per request or session.

Download the Docker image

The collector should be deployed as a Docker container. Download the Docker image of the collector as a .tgz file by clicking the link in the following table:

Collector Docker image	SHA-256 hash
collector-trellix_dlp_if-docker-image-1.01.0	`41a2194c53202f772c79f082f3fdb8a1506698a20fa467b4c7f51512d2f4656184139c35fd6d920b0fea673627c5f09924ca71324b1f04b6d0cd08ccf1bde3d9`

Use the following command to add the Docker image to the system:

Code Block
gunzip -c <image_file>-<version>.tgz \| docker load

Note
Once the Docker image is imported, it will show the real name of the Docker image (including version info). Replace `<image_file>` and `<version>` with a proper value.

The Docker image can be deployed on the following services:

Docker

Execute the following command on the root directory <any_directory>/devo-collectors/<product_name>/

Code Block

docker run 
--name collector-<product_name> 
--volume $PWD/certs:/devo-collector/certs 
--volume $PWD/config:/devo-collector/config 
--volume $PWD/state:/devo-collector/state 
--env CONFIG_FILE=config.yaml 
--rm 
--interactive 
--tty 
<image_name>:<version>

Note
Replace `<product_name>`, `<image_name>` and `<version>` with the proper values.

Docker Compose

The following Docker Compose file can be used to execute the Docker container. It must be created in the <any_directory>/devo-collectors/<product_name>/ directory.

Code Block

version: '3'
services:
  collector-<product_name>:
    image: <image_name>:${IMAGE_VERSION:-latest}
    container_name: collector-<product_name>
    volumes:
      - ./certs:/devo-collector/certs
      - ./config:/devo-collector/config
      - ./credentials:/devo-collector/credentials
      - ./state:/devo-collector/state
    environment:
      - CONFIG_FILE=${CONFIG_FILE:-config.yaml}

To run the container using docker-compose, execute the following command from the <any_directory>/devo-collectors/<product_name>/ directory:

Code Block
IMAGE_VERSION=<version> docker-compose up -d

Note
Replace `<product_name>`, `<image_name>` and `<version>` with the proper values.

Rw tab

title	Cloud collector

We use a piece of software called Collector Server to host and manage all our available collectors. If you want us to host this collector for you, visit the support site and get in touch with us and we will to guide you through the configuration.

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This section is intended to explain how to proceed with specific actions for services.

dpim incident

Expand

title	dpim incident

Verify data collection

Once the collector has been launched, it is important to check if the ingestion is performed in a proper way. To do so, go to the collector’s logs console.

This service has the following components:

Component	Description
Setup	The setup module is in charge of authenticating the service and managing the token expiration when needed.
Puller	The setup module is in charge of pulling the data in a organized way and delivering the events via SDK.

Setup output

A successful run has the following output messages for the setup module:

Code Block

2024-07-12T12:37:20.608    INFO OutputProcess::MainThread -> DevoSender(internal_senders,devo_sender_0) -> Starting thread
2024-07-12T12:37:20.608    INFO OutputProcess::DevoSenderManager(lookup_senders,manager,devo_2) -> [EMERGENCY PERSISTENCE SYSTEM] DevoSenderManager(lookup_senders,manager,devo_2) -> Nothing retrieved from the persistence.
2024-07-12T12:37:20.608    INFO OutputProcess::MainThread -> DevoSenderManagerMonitor(internal_senders,devo_2) -> Starting thread (every 300 seconds)
2024-07-12T12:37:20.608    INFO OutputProcess::MainThread -> DevoSenderManager(internal_senders,manager,devo_2) -> Starting thread
2024-07-12T12:37:20.608    INFO OutputProcess::OutputLookupConsumer(lookup_senders_consumer_0) -> [EMERGENCY PERSISTENCE SYSTEM] OutputLookupConsumer(lookup_senders_consumer_0) -> Nothing retrieved from the persistence.
2024-07-12T12:37:20.609    INFO OutputProcess::DevoSenderManager(internal_senders,manager,devo_2) -> [EMERGENCY PERSISTENCE SYSTEM] DevoSenderManager(internal_senders,manager,devo_2) -> Nothing retrieved from the persistence.
2024-07-12T12:37:20.610    INFO OutputProcess::OutputInternalConsumer(internal_senders_consumer_0) -> [EMERGENCY PERSISTENCE SYSTEM] OutputInternalConsumer(internal_senders_consumer_0) -> Nothing retrieved from the persistence.
2024-07-12T12:37:20.610    INFO InputProcess::MainThread -> Running overriding rules
2024-07-12T12:37:20.611    INFO InputProcess::MainThread -> Overriding rule #1 - service key <override_tag> with value <my.app.trellix.dlp> overrides definition key <tag> with value <None> when the first is not <None>
2024-07-12T12:37:20.611    INFO InputProcess::MainThread -> Validating the rate limiter config given by the user
2024-07-12T12:37:20.611    INFO InputProcess::MainThread -> <requests_limits> setting has not been defined. The generic settings will be used instead.
2024-07-12T12:37:20.611    INFO InputProcess::MainThread -> Adding raw config to the collector store
2024-07-12T12:37:20.611    INFO InputProcess::MainThread -> Running custom validation rules
2024-07-12T12:37:20.615    INFO InputProcess::MainThread -> TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) Finalizing the execution of init_variables()
2024-07-12T12:37:20.617    INFO InputProcess::MainThread -> InputThread(trellix_dlp,65768) - Starting thread (execution_period=60s)
2024-07-12T12:37:20.617    INFO InputProcess::MainThread -> ServiceThread(trellix_dlp,65768,incidents,predefined) - Starting thread (execution_period=60s)
2024-07-12T12:37:20.617    INFO InputProcess::MainThread -> TrellixDLPPullerSetup(trellix_dlp_collector,trellix_dlp#65768,incidents#predefined) -> Starting thread
2024-07-12T12:37:20.618 WARNING InputProcess::TrellixDLPPullerSetup(trellix_dlp_collector,trellix_dlp#65768,incidents#predefined) -> The token/header/authentication has not been created yet
2024-07-12T12:37:20.620    INFO InputProcess::MainThread -> TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) - Starting thread
2024-07-12T12:37:20.621 WARNING InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Waiting until setup will be executed
2024-07-12T12:37:20.640    INFO OutputProcess::MainThread -> [GC] global: 93.4% -> 93.5%, process: RSS(41.10MiB -> 41.97MiB), VMS(926.02MiB -> 926.02MiB)
2024-07-12T12:37:20.645    INFO InputProcess::MainThread -> [GC] global: 93.5% -> 93.5%, process: RSS(40.12MiB -> 40.12MiB), VMS(422.00MiB -> 422.00MiB)
2024-07-12T12:37:21.052    INFO OutputProcess::DevoSender(internal_senders,devo_sender_0) -> Created a sender: {"name": "DevoSender(internal_senders,devo_sender_0)", "url": "collector-eu.devo.io:443", "chain_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/chain.crt", "cert_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/int-if-integrations-india.crt", "key_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/int-if-integrations-india.key", "transport_layer_type": "SSL", "last_usage_timestamp": null, "socket_status": null}, hostname: "2023-APAC-0049", session_id: "128927996684944"
2024-07-12T12:37:29.632    INFO InputProcess::TrellixDLPPullerSetup(trellix_dlp_collector,trellix_dlp#65768,incidents#predefined) -> Token is valid. Skipping the generation of new auth token 
2024-07-12T12:37:29.633    INFO InputProcess::TrellixDLPPullerSetup(trellix_dlp_collector,trellix_dlp#65768,incidents#predefined) -> Token is valid. Skipping the generation of new auth token 
2024-07-12T12:37:29.633    INFO InputProcess::TrellixDLPPullerSetup(trellix_dlp_collector,trellix_dlp#65768,incidents#predefined) -> Setup for module <TrellixDLPPuller> has been successfully executed
2024-07-12T12:37:30.631    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) Starting the execution of pre_pull()
2024-07-12T12:37:30.631    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Reading persisted data

Expand

title	Puller output

A successful initial run has the following output messages for the puller module:

Info
Note that the `PrePull` action is executed only one time before the first run of the `Pull` action.

Code Block

2024-07-12T12:37:30.638    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Pull Started
2024-07-12T12:37:30.639    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Fetching data From : 2024-01-29T00:00:00.000Z
2024-07-12T12:37:35.855    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Sent 372 incidents events to Devo.
2024-07-12T12:37:35.855    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1720768050631):Number of requests made: 1; Number of events received: 372; Number of duplicated events filtered out: 0; Number of events generated and sent: 372; Average of events per second: 71.308.
2024-07-12T12:37:36.206    INFO OutputProcess::DevoSender(standard_senders,devo_sender_0) -> Created a sender: {"name": "DevoSender(standard_senders,devo_sender_0)", "url": "collector-eu.devo.io:443", "chain_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/chain.crt", "cert_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/int-if-integrations-india.crt", "key_path": "/home/pulkit/devo/collectors/devo-collector-trellix-dlp/certs/int-if-integrations-india.key", "transport_layer_type": "SSL", "last_usage_timestamp": null, "socket_status": null}, hostname: "2023-APAC-0049", session_id: "128927986295952"
2024-07-12T12:37:41.589    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> Sent 500 incidents events to Devo.

After a successful collector’s execution (that is, no error logs found), you will see the following log message:

Code Block

2024-07-12T12:37:41.589    INFO InputProcess::TrellixDLPPuller(trellix_dlp,65768,incidents,predefined) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1720768050631):Number of requests made: 2; Number of events received: 872; Number of duplicated events filtered out: 0; Number of events generated and sent: 872; Average of events per second: 79.628.

Restart the

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persistence

This collector uses persistent storage to download events in an orderly fashion and avoid duplicates. In case you want to re-ingest historical data or recreate the persistence, you can restart the persistence of this collector by following these steps:

Edit the configuration file.
Change the value of the initial_start_time_in_utc_value parameter to a different one.
Save the changes.
Restart the collector.

The collector will detect this change and will restart the persistence using the parameters of the configuration file or the default configuration in case it has not been provided.

Note
Note that this action clears the persistence and cannot be recovered in any way. Resetting persistence could result in duplicate or lost events.

Expand

title	Troubleshooting

This collector has different security layers that detect both an invalid configuration and abnormal operation. This table will help you detect and resolve the most common errors.

Error type	Error ID	Error message	Cause	Solution
`InitVariablesError`	`1`	initial_start_time_in_utc is not set as per the datetime_format : {datetime_format}	The date in config is not as per required format	Ensure the date format is correct.
`InitVariablesError`	`2`	Date {initial_start_time_str} is in the future	The date in config is greater than current time	Ensure the datetime is less than current time
`SetupError`	`100`	HTTP Error occurred while generating auth token from trellix server	Wrong credentials	Check the credentials and ensure that the collector has the necessary permissions to access the Trellix API.
`SetupError`	`101`	Some error occurred while generating auth token from trellix server. Error details: {e}	Generate auth token api failed	Contact the developer with exact error message.
`SetupError`	`102`	Unable to generate auth token with status code as {response.status_code}	Generate auth token api failed	Contact the developer with exact error message.
`SetupError`	`103`	HTTP Error occurred while fetching apim incident from trellix server	Trellix API call is failing	Check the credentials and ensure that the collector has the necessary permissions to access the Trellix API.
`PullError`	`300`	HTTP Error occurred while fetching apim incident from trellix server	Trellix API call is failing	Check the credentials and ensure that the collector has the necessary permissions to access the Trellix API.
`PullError`	`301`	Some error occurred while fetching apim incident from trellix server. Error details: {e}	Trellix API call is failing	Contact the developer with exact error message.

Expand

title	Check memory usage

To check the memory usage of this collector, look for the following log records in the collector which are displayed every 5 minutes by default, always after running the memory-free process.

The used memory is displayed by running processes and the sum of both values will give the total used memory for the collector.
The global pressure of the available memory is displayed in the global value.
All metrics (Global, RSS, VMS) include the value before freeing and after previous -> after freeing memory

Code Block

INFO InputProcess::MainThread -> [GC] global: 20.4% -> 20.4%, process: RSS(34.50MiB -> 34.08MiB), VMS(410.52MiB -> 410.02MiB)
INFO OutputProcess::MainThread -> [GC] global: 20.4% -> 20.4%, process: RSS(28.41MiB -> 28.41MiB), VMS(705.28MiB -> 705.28MiB)

Info

Differences between RSS and VMS memory usage:

RSS is the Resident Set Size, which is the actual physical memory the process is using
VMS is the Virtual Memory Size which is the virtual memory that process is using

Change log

Release

Released on

Release type

Details

Recommendations

v1.1.0

21 Aug 2024

Status

colour	Yellow
title	bug fixing

Fixed a bug and update DCSDK to 1.12.4.

Recommended Version

v1.0.0

26 Jul 2024

Status

colour	Purple
title	NEW FEATURE

-

New collector

-

Versions Compared

Old Version 1

New Version Current

Key

Devo collector features

Data sources

Flattening preprocessing

API Limits, Delays, Known Issues

Flattening preprocessing

Accepted authentication methods

Minimum configuration required for basic pulling

Accepted authentication methods

Run the collector

Structure

Devo credentials

Editing the config.yaml file

Download the Docker image

Docker

Docker Compose

dpim incident

Verify data collection

Setup output

Restart the

persistence

Change log