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To access the Alerts overview area and open the Annotations Comments chat window, you need at least the View level of the Triggered alerts permission (see a detailed descriptions of the alerts permissions here).
Additionally, you need to have alerts assigned with at least View access (see Assign resources to a role).
Adding a comment from the alert list
Adding a comment to a single alert
Find the desired alert on the list and click the speech bubble icon at the end of the alert row to open the Annotations Comments chat window for that alert.
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In the Annotations Comments chat window, you can see the alert name at the top and comments sent in the middle. To leave your comment, simply introduce a message using the field at the bottom and click the send button (or press Enter
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Adding a comment in bulk
You can add the same annotation comment to several alerts by checking the boxes next to the names, clicking the Bulk actions button next to the master checkbox, and selecting Annotate Comment.
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Adding a comment from the alert details window
You can also see and add comments to a triggered alert from the details window, which is accesible by clicking an alert’s ID on the list (more info about the details window here). Select the Comments tab, click inside the typing field and write your comment, then click the paper plane icon to send it.
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Identify alerts with comments
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To see the comments, simply click it and the Annotations Comments window opens.
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Reply to a comment
You can add a comment in response to a previous one. This way comments are nested in threads and can be easily correlated. Simply click on the Reply button below a comment, write your response, and click the send button (or press
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Edit and delete your own comments
You can edit your own comments as needed. Simply click on the pencil icon on the right side of the comments window, make the desired changes, and click Save.
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You can also delete your own comments. Simply click on the trashcan icon on the right side of the comment window. You have a brief period to undo the deletion in case you made a mistake or simply changed your mind.
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Related articles:
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