Incidents detection
Until now, we have used the map to get a detailed picture of the status of our service. Status reporting gets into that specific aspect by looking at each and every entity discovered using the rules defined in the map as we configured it, calculating its entire status, and correlating all that information to form a summarized view of its overall health. The concept of incidents in Service Operations focuses more on trying to determine the causes of the detected issues, as well as their respective impact—if any—on the service.
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