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","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Vendor setup","type":"text"}]},{"type":"paragraph","content":[{"text":"There are some requirements to enable this collector:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Valid ","type":"text"},{"text":"ServiceNow","type":"text","marks":[{"type":"strong"}]},{"text":" credentials.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Set the ","type":"text"},{"text":"time zone","type":"text","marks":[{"type":"strong"}]},{"text":" of the ServiceNow instance to GMT.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"In order to retrieve the data, you need to create an instance to obtain ","type":"text"},{"text":"credentials","type":"text","marks":[{"type":"strong"}]},{"text":". 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The following sections explain how to prepare all the required setup for having the data collector running.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Structure","type":"text"}]},{"type":"paragraph","content":[{"text":"The following directory structure should be created for being used when running the collector:","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n└── devo-collectors/\n └── /\n ├── certs/\n │ ├── chain.crt\n │ ├── .key\n │ └── .crt\n ├── state/\n └── config/ \n └── config.yaml ","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Replace ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" with the proper value.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Devo credentials","type":"text"}]},{"type":"paragraph","content":[{"text":"In Devo, go to ","type":"text"},{"text":"Administration → Credentials → X.509 Certificates","type":"text","marks":[{"type":"strong"}]},{"text":", download the ","type":"text"},{"text":"Certificate","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Private key","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Chain CA","type":"text","marks":[{"type":"strong"}]},{"text":" and save them in ","type":"text"},{"text":"/certs/","type":"text","marks":[{"type":"code"}]},{"text":". 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It has the following form:","type":"text"}]},{"type":"codeBlock","content":[{"text":"column_name_types:\n - \n - \n - ","type":"text"}]},{"type":"paragraph","content":[{"text":"For example:","type":"text"}]},{"type":"codeBlock","content":[{"text":"column_name_types:\n - str\n - str\n - str","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[163.0]},"content":[{"type":"paragraph","content":[{"text":"historic_date","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[79.0]},"content":[{"type":"paragraph","content":[{"text":"str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Optional","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[116.0]},"content":[{"type":"paragraph","content":[{"text":"With format: ","type":"text"},{"text":"YYYY-mm-dd HH:MM:SS.sssZ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[270.0]},"content":[{"type":"paragraph","content":[{"text":"This configuration allows you to set a custom date as the beginning of the period to download. This allows downloading historical data (1 month back for example) before downloading new events.","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"This parameter can be removed or commented.","type":"text"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[163.0]},"content":[{"type":"paragraph","content":[{"text":"request_period_in_seconds","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[79.0]},"content":[{"type":"paragraph","content":[{"text":"int","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Optional","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[116.0]},"content":[{"type":"paragraph","content":[{"text":"Minimum value: 1","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[270.0]},"content":[{"type":"paragraph","content":[{"text":"Period in seconds used between each data pulling, this value will overwrite the default value (300 seconds).","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"This parameter can be removed or commented.","type":"text"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[163.0]},"content":[{"type":"paragraph","content":[{"text":"override_devo_tag","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[79.0]},"content":[{"type":"paragraph","content":[{"text":"str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Optional","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[116.0]},"content":[{"type":"paragraph","content":[{"text":"A Devo Tag. For more information see ","type":"text"},{"text":"Devo Tags","type":"text","marks":[{"type":"link","attrs":{"href":"https://docs.devo.com/space/latest/95126204/About%20Devo%20tags"}}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[270.0]},"content":[{"type":"paragraph","content":[{"text":"This parameter allows to define a custom devo tag.","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"This parameter can be removed or commented.","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Download the Docker image","type":"text"}]},{"type":"paragraph","content":[{"text":"The collector should be deployed as a Docker container. Download the Docker image of the collector as a .tgz file by clicking the link in the following table:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"94785be3-54fc-4266-9d73-deee265f1451"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[363.0]},"content":[{"type":"paragraph","content":[{"text":"Collector Docker image","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[363.0]},"content":[{"type":"paragraph","content":[{"text":"SHA-256 hash","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[363.0]},"content":[{"type":"paragraph","content":[{"text":"collector-servicenow_if-docker-image-1.1.0","type":"text","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/uc?export=download&id=1hg0YzVMeZ5FgOS41QMd4A5pkZlO0CtMv"}}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[363.0]},"content":[{"type":"paragraph","content":[{"text":"31bb8ff86ceca7cc04c780bda952713f6b2f73ea48145c4e82e17723bc8c80ec","type":"text","marks":[{"type":"code"}]}]}]}]}]},{"type":"paragraph","content":[{"text":"Use the following command to add the Docker image to the system:","type":"text"}]},{"type":"codeBlock","content":[{"text":"gunzip -c -.tgz | docker load","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Once the Docker image is imported, it will show the real name of the Docker image (including version info). Replace ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" with a proper value.","type":"text"}]}]},{"type":"paragraph","content":[{"text":"The Docker image can be deployed on the following services:","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Docker","type":"text"}]},{"type":"paragraph","content":[{"text":"Execute the following command on the root directory ","type":"text"},{"text":"/devo-collectors//","type":"text","marks":[{"type":"code"}]}]},{"type":"codeBlock","content":[{"text":"docker run \n--name collector- \n--volume $PWD/certs:/devo-collector/certs \n--volume $PWD/config:/devo-collector/config \n--volume $PWD/state:/devo-collector/state \n--env CONFIG_FILE=config.yaml \n--rm \n--interactive \n--tty \n:","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Replace ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":", ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" with the proper values.","type":"text"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Docker Compose","type":"text"}]},{"type":"paragraph","content":[{"text":"The following Docker Compose file can be used to execute the Docker container. It must be created in the ","type":"text"},{"text":"/devo-collectors//","type":"text","marks":[{"type":"code"}]},{"text":" directory.","type":"text"}]},{"type":"codeBlock","content":[{"text":"version: '3'\nservices:\n collector-:\n image: :${IMAGE_VERSION:-latest}\n container_name: collector-\n volumes:\n - ./certs:/devo-collector/certs\n - ./config:/devo-collector/config\n - ./credentials:/devo-collector/credentials\n - ./state:/devo-collector/state\n environment:\n - CONFIG_FILE=${CONFIG_FILE:-config.yaml}","type":"text"}]},{"type":"paragraph","content":[{"text":"To run the container using docker-compose, execute the following command from the ","type":"text"},{"text":"/devo-collectors//","type":"text","marks":[{"type":"code"}]},{"text":" directory:","type":"text"}]},{"type":"codeBlock","content":[{"text":"IMAGE_VERSION= docker-compose up -d","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Replace ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":", ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":" with the proper values.","type":"text"}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"rw-tab","parameters":{"macroParams":{"title":{"value":"Cloud collector"}},"macroMetadata":{"macroId":{"value":"2825992cb366f7c43cdf1373692654dc"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://d1bgdtsfe1sjdg.cloudfront.net/refinedtheme-for-cloud/macro-icons/tab.png"}}],"title":"UI Tab"}},"localId":"90aa4913-600f-4afb-a453-8420226fd835"}},{"type":"paragraph","content":[{"text":"We use a piece of software called Collector Server to host and manage all our available collectors. If you want us to host this collector for you, ","type":"text"},{"text":"get in touch with us","type":"text","marks":[{"type":"link","attrs":{"href":"mailto:support@devo.com"}}]},{"text":" and we will guide you through the configuration.","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Collector services detail","type":"text"}]},{"type":"paragraph","content":[{"text":"This section is intended to explain how to proceed with specific actions for services.","type":"text"}]},{"type":"expand","attrs":{"title":"Predefined Services"},"content":[{"type":"paragraph","content":[{"text":"This section describes the predefined services of the ServiceNow collector. 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data collection"},"content":[{"type":"paragraph","content":[{"text":"Once the collector has been launched, it is important to check if the ingestion is performed in a proper way. To do so, go to the collector’s logs console.","type":"text"}]},{"type":"paragraph","content":[{"text":"This service has the following components:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"0fc14022-ade5-4eae-ba9b-eaa9749ea4a9"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Component","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Setup","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of authenticating the service and managing the token expiration when needed.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Puller","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of pulling the data in a organized way and delivering the events via SDK.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Setup output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful run has the following output messages for the setup module:","type":"text"}]},{"type":"codeBlock","content":[{"text":"INFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Puller Setup Started\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Checking if the user has enough permissions to fetch data from ServiceNOW\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Provided username and password have the required permissions to fetch the data\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Puller Setup Terminated\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Setup for module \"ServiceNowDataPullerTables\" has been successfully executed","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Puller output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful initial run has the following output messages for the puller module:","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note that the ","type":"text"},{"text":"PrePull","type":"text","marks":[{"type":"code"}]},{"text":" action is executed only one time before the first run of the ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action.","type":"text"}]}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:13:31.485 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> PrePull Started.\n2022-08-26T13:13:31.485 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Found Historic Date as: 2008-05-10 05:35:13\n2022-08-26T13:13:31.486 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> No saved state found, initializing....\n2022-08-26T13:13:31.486 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Initializing the rate limiter with 100000 calls per second\n2022-08-26T13:13:31.486 WARNING InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Saved state loaded: {'last_polled_time': 1210397713.0, 'historic_date': 1210397713.0, 'last_full_refresh': None, 'ids_with_same_timestamp': []}\n2022-08-26T13:13:31.486 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> PrePull terminated.\n2022-08-26T13:13:31.486 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Starting data collection every 60 seconds\n2022-08-26T13:13:31.487 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Pull Started. Retrieving timestamp: 2022-08-26 11:13:31.485261+00:00\n2022-08-26T13:13:31.487 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Starting to pull ServiceNow table data is pulled from table incident and send to Devo\n2022-08-26T13:13:31.487 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Pulling data from incident table\n2022-08-26T13:13:31.487 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Fetching rows from ServiceNow table sorted by 'sys_created_on' time.\n2022-08-26T13:13:31.487 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> This is the first run of the collector. Collector will fetch all the data available in the ServiceNow in the first poll\n2022-08-26T13:13:33.372 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Successfully retried incident table data from server\n2022-08-26T13:13:33.375 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Received 78 events from ServiceNow\n2022-08-26T13:13:33.375 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Removing the duplicate events if present\n2022-08-26T13:13:33.379 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Sent 78 events to Devo.\n2022-08-26T13:13:33.379 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> State last_polled_time is updated with last fetched issue creation time\n2022-08-26T13:13:33.379 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Saved state: {'last_polled_time': 1661339716.0, 'historic_date': 1210397713.0, 'last_full_refresh': 1661512411.485261, 'ids_with_same_timestamp': ['2dfb24c907e15110c009f4be7c1ed053']}\n2022-08-26T13:13:33.380 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1661508811.485261) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78\n2022-08-26T13:13:34.599 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Successfully retried incident table data from server\n2022-08-26T13:13:34.600 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Received 0 events from ServiceNow\n2022-08-26T13:13:34.600 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Fetching results from ServiceNow is completed.\n2022-08-26T13:13:34.600 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Statistics for this pull cycle (@devo_pulling_id=1661508811.485261): Number of requests made: 2; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78; Average of events per second: 25.04\n2022-08-26T13:13:34.600 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Pull Terminated","type":"text"}]},{"type":"paragraph","content":[{"text":"After a successful collector’s execution (that is, no error logs found), you will see the following log message:","type":"text"}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:13:34.600 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,incident,predefined) -> Statistics for this pull cycle (@devo_pulling_id=1661508811.485261): Number of requests made: 2; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78; Average of events per second: 25.04","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"The value ","type":"text"},{"text":"@devo_pulling_id","type":"text","marks":[{"type":"code"}]},{"text":" is injected in each event to group all events ingested by the same pull action. You can use it to get the exact events downloaded in that ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action in Devo’s search window.","type":"text"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note that a ","type":"text"},{"text":"Partial","type":"text","marks":[{"type":"code"}]},{"text":" Statistics Report will be displayed after download a page when the pagination is required to pull all available events. Look for the report without the ","type":"text"},{"text":"Partial","type":"text","marks":[{"type":"code"}]},{"text":" reference.","type":"text"},{"text":"(Partial) Statistics for this pull cycle (@devo_pulling_id=1661508811.485261) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78(Partial) Statistics for this pull cycle (@devo_pulling_id=1661508438.289114) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78(Partial) Statistics for this pull cycle (@devo_pulling_id=1661507818.035402) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78","type":"text","marks":[{"type":"code"}]}]}]}]},{"type":"expand","attrs":{"title":"Restart the persistence"},"content":[{"type":"paragraph","content":[{"text":"This collector uses persistent storage to download events in an orderly fashion and avoid duplicates. In case you want to re-ingest historical data or recreate the persistence, you can restart the persistence of this collector by following these steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Edit the configuration file.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Change the value of the ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" parameter to a different one.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Save the changes.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Restart the collector.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"The collector will detect this change and will restart the persistence using the parameters of the configuration file or the default configuration in case it has not been provided.","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Note that this action clears the persistence and cannot be recovered in any way. Resetting persistence could result in duplicate or lost events.","type":"text"}]}]}]},{"type":"expand","attrs":{"title":"Troubleshooting"},"content":[{"type":"paragraph","content":[{"text":"This collector has different security layers that detect both an invalid configuration and abnormal operation. This table will help you detect and resolve the most common errors.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"4f0a813f-baf4-4e74-9ddc-72c33263e257"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[154.0]},"content":[{"type":"paragraph","content":[{"text":"ErrorType","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Error Id","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Error Message","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Cause","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Solution","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":28,"colwidth":[154.0]},"content":[{"type":"paragraph","content":[{"text":"InitVariablesError","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"1","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"api_base_url not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"api_base_url","type":"text","marks":[{"type":"code"}]},{"text":" is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"api_base_url","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"2","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"api_base_url must match regex: (^http|^https)(:\\/\\/)[-a-zA-Z0-9@:%._\\\\+~#=]{1,256}(\\.)(service[-]?now)(\\.com?$). (e.g.https://dev70590.service-now.com )","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when optional value ","type":"text"},{"text":"api_base_url","type":"text","marks":[{"type":"code"}]},{"text":" does not match the required regex.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Make the value of ","type":"text"},{"text":"api_base_url","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" match the indicated format.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"3","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"api_url_regex is the required field for validating the base url. Specify it in collector definitions","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"api_url_regex","type":"text","marks":[{"type":"code"}]},{"text":" property is not found in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"4","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'api_url_regex' is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"api_url_regex","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"5","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"historic_date_timeformat is the required field for validating datetime format. Specify it in collector definitions","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"historic_date_timeformat","type":"text","marks":[{"type":"code"}]},{"text":" property is not found in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"6","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. historic_date_timeformat is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"historic_date_timeformat","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"7","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting, historic_date not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when optional value ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" added in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" is not of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":". Or leave it empty so the collector starts pulling data N days ago at the current time.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"8","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Invalid value is provided for the historic_date. Provide the date in %Y-%m-%d %H:%M:%S format","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when optional value ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" does not match the required regex.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Make the value of ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" match the indicated format. Or leave it empty so the collector starts pulling data N days ago at the current time.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"9","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Time format for historic date must be %Y-%m-%d %H:%M:%S. e.g.","type":"text","marks":[{"type":"code"}]},{"text":" ","type":"text"},{"text":"2015-03-15 05:35:13","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when optional value ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" does not match the required regex.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Make the value of ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" match the indicated format. Or leave it empty so the collector starts pulling data N days ago at the current time.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"10","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting, credentials not found in user configuration","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"credentials","type":"text","marks":[{"type":"code"}]},{"text":" is not found in 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The URL may have been depreciated\" ","type":"text","marks":[{"type":"code"}]},{"type":"hardBreak"},{"text":"Status code: 404","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the credentials provided in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" are valid, but the authentication endpoint that is being requested to get a token is not found.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"104","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Bad request. Check the message from the server.","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Error Message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the api returns a 400 code that indicates that the server cannot or will not process the request due to something that is perceived to be a client error.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Check if exists malformed request syntax, invalid request message framing, or deceptive request routing)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"105","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Servicenow instance in Hibernation mode. Sign in to ServiceNow and wake up the instance.","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ServiceNow instance went into hibernation due to inactivity","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Go to the ServiceNow developers website and wake up the instance.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"106","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Unexpected error occurred while checking for permissions of user credentials","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when there is a problem with the credentials.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Add the correct ","type":"text"},{"text":"username","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"password","type":"text","marks":[{"type":"code"}]},{"text":" fields in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":", at ","type":"text"},{"text":"credentials","type":"text","marks":[{"type":"code"}]},{"text":" property.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[154.0]},"content":[{"type":"paragraph","content":[{"text":"PrePullError","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"200","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Kindly enter valid date which is less than the current date","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" is later than the current date.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Go to the ","type":"text"},{"text":"config.yaml ","type":"text","marks":[{"type":"code"}]},{"text":"and enter a ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" less than the current date","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":8,"colwidth":[154.0]},"content":[{"type":"paragraph","content":[{"text":"ApiError","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"400","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Error occurred while fetching {table} table data from serviceNow.\" ","type":"text","marks":[{"type":"code"}]},{"type":"hardBreak"},{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when an unknown problem occurs with the request.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"401","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"The credentials provided in the config.yaml are incorrect. Please provide the correct credentials.","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Status code: 401","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when there is a problem with the credentials.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Add the correct ","type":"text"},{"text":"username","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"password","type":"text","marks":[{"type":"code"}]},{"text":" fields in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":", at ","type":"text"},{"text":"credentials","type":"text","marks":[{"type":"code"}]},{"text":" property.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"402","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"The user is not authorized to {table} table data from the ServiceNOW.","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Status code: 403","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the credentials provided in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" are valid, but the credentials used to access the API have no permissions to create a token. (403 Forbidden error)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Add some credentials in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" with enough privileges to create a token from the API.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"403","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"The requested URL {response.url} is not found. The URL may have been depreciated","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]},{"type":"paragraph","content":[{"text":"Status code: 404","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the credentials provided in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" are valid, but the authentication endpoint that is being requested to get a token is not found.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. 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Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"406","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Connection error occurred. Collector is not able to reach the Internet.","type":"text","marks":[{"type":"code"}]},{"type":"hardBreak"},{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when when the connection takes a long time.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Check that you have an internet connection.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"407","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Error occurred while fetching {table} table data from serviceNow. ","type":"text","marks":[{"type":"code"}]},{"type":"hardBreak"},{"text":"Error message: ","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when an unknown problem occurs with the request.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Custom services tables and CMDB","type":"text"}]},{"type":"paragraph","content":[{"text":"This section describes the custom services of the ServiceNow collector. ","type":"text"}]},{"type":"expand","attrs":{"title":"Predefined services"},"content":[{"type":"paragraph","content":[{"text":"The predefined services are classified into:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"ServiceNow Custom Table","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Servicenow Custom CMDB","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Devo categorization and destination for Custom Table","type":"text"}]},{"type":"paragraph","content":[{"text":"This service is a custom service so the user is in charge of choosing a ServiceNow CMDB (","type":"text"},{"text":"custom_servicenow_cmdb","type":"text","marks":[{"type":"code"}]},{"text":") and also the Devo destination tag (","type":"text"},{"text":"custom_devo_tag","type":"text","marks":[{"type":"code"}]},{"text":").","type":"text"}]},{"type":"paragraph","content":[{"text":"The following table shows the Devo table to which the events are ingested based on each ServiceNow table:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"b4290a29-2a44-49f3-ab05-678cc1fa5b69"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Standard Table","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Devo Tag","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"custom_servicenow_table","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"custom_devo_tag","type":"text","marks":[{"type":"code"}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Devo categorization and destination for Custom CMDB","type":"text"}]},{"type":"paragraph","content":[{"text":"This service is a custom service so the user is in charge of choosing a ServiceNow CMDB (","type":"text"},{"text":"custom_servicenow_cmdb","type":"text","marks":[{"type":"code"}]},{"text":") and also the Devo destination tag (","type":"text"},{"text":"custom_devo_tag","type":"text","marks":[{"type":"code"}]},{"text":").","type":"text"}]},{"type":"paragraph","content":[{"text":"The following table shows the Devo table to which the events are ingested based on each ServiceNow table:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"2efae42f-7bb5-44eb-b2ad-080445e529bc"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Standard Table","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Devo Tag","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"custom_servicenow_cmdb","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"custom_devo_tag","type":"text","marks":[{"type":"code"}]}]}]}]}]}]},{"type":"expand","attrs":{"title":"Verify data collection"},"content":[{"type":"paragraph","content":[{"text":"Once the collector has been launched, it is important to check if the ingestion is performed in a proper way. To do so, go to the collector’s logs console.","type":"text"}]},{"type":"paragraph","content":[{"text":"This service has the following components:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"3417247f-4800-4af3-93d6-72faa200f522"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Component","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Setup","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of authenticating the service and managing the token expiration when needed.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Puller","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of pulling the data in a organized way and delivering the events via SDK.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Setup output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful run has the following output messages for the setup module:","type":"text"}]},{"type":"codeBlock","content":[{"text":"INFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,custom_tables#custom) -> Puller Setup Started\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,custom_tables#custom) -> Checking if the user has enough permissions to fetch data from ServiceNOW\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,custom_tables#custom) -> Provided username and password have the required permissions to fetch the data\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,custom_tables#custom) -> Puller Setup Terminated\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,custom_tables#custom) -> Setup for module has been successfully executed","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Puller output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful initial run has the following output messages for the puller module:","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note that the ","type":"text"},{"text":"PrePull","type":"text","marks":[{"type":"code"}]},{"text":" action is executed only one time before the first run of the ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action.","type":"text"}]}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:16:46.933 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> PrePull Started.\n2022-08-26T13:16:46.933 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Found Historic Date as: 2008-05-10 05:35:13\n2022-08-26T13:16:46.933 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> No saved state found, initializing....\n2022-08-26T13:16:46.934 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Initializing the rate limiter with 100000 calls per second\n2022-08-26T13:16:46.934 WARNING InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Saved state loaded: {'last_polled_time': 1210397713.0, 'historic_date': 1210397713.0, 'last_full_refresh': None, 'ids_with_same_timestamp': []}\n2022-08-26T13:16:46.934 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> PrePull terminated.\n2022-08-26T13:16:46.934 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Starting data collection every 600 seconds\n2022-08-26T13:16:46.934 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Pull Started. Retrieving timestamp: 2022-08-26 11:16:46.933235+00:00\n2022-08-26T13:16:46.935 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Starting to pull ServiceNow table data is pulled from table incident and send to Devo\n2022-08-26T13:16:46.935 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Pulling data from incident table\n2022-08-26T13:16:46.935 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Fetching rows from ServiceNow table sorted by 'sys_created_on' time.\n2022-08-26T13:16:46.935 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> This is the first run of the collector. Collector will fetch all the data available in the ServiceNow in the first poll\n2022-08-26T13:16:48.976 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Successfully retried incident table data from server\n2022-08-26T13:16:48.978 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Received 78 events from ServiceNow\n2022-08-26T13:16:48.978 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Removing the duplicate events if present\n2022-08-26T13:16:48.980 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Sent 78 events to Devo.\n2022-08-26T13:16:48.981 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> State last_polled_time is updated with last fetched issue creation time\n2022-08-26T13:16:48.981 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Saved state: {'last_polled_time': 1661339716.0, 'historic_date': 1210397713.0, 'last_full_refresh': 1661512606.933235, 'ids_with_same_timestamp': ['2dfb24c907e15110c009f4be7c1ed053']}\n2022-08-26T13:16:48.981 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1661509006.933235) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78\n2022-08-26T13:16:50.305 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Successfully retried incident table data from server\n2022-08-26T13:16:50.306 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Received 0 events from ServiceNow\n2022-08-26T13:16:50.306 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Fetching results from ServiceNow is completed.\n2022-08-26T13:16:50.306 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Statistics for this pull cycle (@devo_pulling_id=1661509006.933235): Number of requests made: 2; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78; Average of events per second: 23.12\n2022-08-26T13:16:50.306 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Pull Terminated","type":"text"}]},{"type":"paragraph","content":[{"text":"After a successful collector’s execution (that is, no error logs found), you will see the following log message:","type":"text"}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:16:50.306 INFO InputProcess::ServiceNowDataPullerTables(servicenow,111,custom_tables,custom) -> Statistics for this pull cycle (@devo_pulling_id=1661509006.933235): Number of requests made: 2; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78; Average of events per second: 23.12","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"The value ","type":"text"},{"text":"@devo_pulling_id","type":"text","marks":[{"type":"code"}]},{"text":" is injected in each event to group all events ingested by the same pull action. You can use it to get the exact events downloaded in that ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action in Devo’s search window.","type":"text"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note that a ","type":"text"},{"text":"Partial","type":"text","marks":[{"type":"code"}]},{"text":" Statistics Report will be displayed after download a page when the pagination is required to pull all available events. Look for the report without the ","type":"text"},{"text":"Partial","type":"text","marks":[{"type":"code"}]},{"text":" reference.","type":"text"}]},{"type":"paragraph","content":[{"text":"(Partial) Statistics for this pull cycle (@devo_pulling_id=1661509006.933235) so far: Number of requests made: 1; Number of events received: 78; Number of duplicated events filtered out: 0; Number of events generated and sent: 78","type":"text","marks":[{"type":"code"}]}]}]}]},{"type":"expand","attrs":{"title":"Restart the persistence"},"content":[{"type":"paragraph","content":[{"text":"This collector uses persistent storage to download events in an orderly fashion and avoid duplicates. In case you want to re-ingest historical data or recreate the persistence, you can restart the persistence of this collector by following these steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Edit the configuration file.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Change the value of the ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" parameter to a different one.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Save the changes.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Restart the collector.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"The collector will detect this change and will restart the persistence using the parameters of the configuration file or the default configuration in case it has not been provided.","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Note that this action clears the persistence and cannot be recovered in any way. Resetting persistence could result in duplicate or lost events.","type":"text"}]}]}]},{"type":"expand","attrs":{"title":"Troubleshooting"},"content":[{"type":"paragraph","content":[{"text":"This collector has different security layers that detect both an invalid configuration and abnormal operation. This table will help you detect and resolve the most common errors.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"130e9e95-f54b-4e08-beab-beb91e72cb8e"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"ErrorType","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[93.0]},"content":[{"type":"paragraph","content":[{"text":"Error Id","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"Error Message","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[177.0]},"content":[{"type":"paragraph","content":[{"text":"Cause","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[150.0]},"content":[{"type":"paragraph","content":[{"text":"Solution","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"InitVariablesError","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[93.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"29","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"'table_name' is the required field. Specify it in collector_definitions.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[177.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"table_name","type":"text","marks":[{"type":"code"}]},{"text":" property is not found in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[150.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[93.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"30","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'table_name' is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[177.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"table_name","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[150.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[93.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"31","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"'devo_tag' is the required field. Specify it in collector_definitions.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[177.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"devo_tag","type":"text","marks":[{"type":"code"}]},{"text":" property is not found in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[150.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[93.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"32","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'devo_tag' is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[177.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"devo_tag","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"collector_definitions.yaml","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[150.0]},"content":[{"type":"paragraph","content":[{"text":"This is an internal issue. Contact with Devo Support team.","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Custom Lookup services database view","type":"text"}]},{"type":"paragraph","content":[{"text":"This section describes the custom services of the ","type":"text"},{"text":"ServiceNow","type":"text","marks":[{"type":"strong"}]},{"text":" collector.","type":"text"}]},{"type":"expand","attrs":{"title":"Predefined service"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Devo categorization and destination","type":"text"}]},{"type":"paragraph","content":[{"text":"This service is a custom service so the user is in charge of choosing a ServiceNow DatabaseView (","type":"text"},{"text":"dbview_servicenow","type":"text","marks":[{"type":"code"}]},{"text":"). Devo will send the events to a ","type":"text"},{"text":"custom_tag","type":"text","marks":[{"type":"code"}]}]},{"type":"paragraph","content":[{"text":"The following table shows the Devo table to which the events are ingested based on each ServiceNow table:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"467bd427-2ca0-4cf2-aa17-8adcf6a6de5e"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceNow Standard Table","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Devo Tag","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"dbview_servicenow","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"custom_tag","type":"text","marks":[{"type":"code"}]}]}]}]}]}]},{"type":"expand","attrs":{"title":"Verify data collection"},"content":[{"type":"paragraph","content":[{"text":"Once the collector has been launched, it is important to check if the ingestion is performed in a proper way. To do so, go to the collector’s logs console.","type":"text"}]},{"type":"paragraph","content":[{"text":"This service has the following components:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"40bcae7c-70dd-4dfb-9fb8-37e4ce8481b0"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Component","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Setup","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of authenticating the service and managing the token expiration when needed.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[160.0]},"content":[{"type":"paragraph","content":[{"text":"Puller","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[598.0]},"content":[{"type":"paragraph","content":[{"text":"The setup module is in charge of pulling the data in a organized way and delivering the events via SDK.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Setup output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful run has the following output messages for the setup module:","type":"text"}]},{"type":"codeBlock","content":[{"text":"INFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,db_view_1#custom) -> Puller Setup Started\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,db_view_1#custom) -> Checking if the user has enough permissions to fetch data from ServiceNOW\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,db_view_1#custom) -> Provided username and password have the required permissions to fetch the data\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,db_view_1#custom) -> Puller Setup Terminated\nINFO InputProcess::ServiceNowDataPullerSetup(example_collector,servicenow#111,db_view_1#custom) -> Setup for module has been successfully executed","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Puller output","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful initial run has the following output messages for the puller module:","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Note that the ","type":"text"},{"text":"PrePull","type":"text","marks":[{"type":"code"}]},{"text":" action is executed only one time before the first run of the ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action.","type":"text"}]}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:19:57.656 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> PrePull Started.\n2022-08-26T13:19:57.657 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Found Historic Date as: 2008-05-10 05:35:13\n2022-08-26T13:19:57.657 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> No saved state found, initializing....\n2022-08-26T13:19:57.657 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Initializing the rate limiter with 100000 calls per second\n2022-08-26T13:19:57.657 WARNING InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Saved state loaded: {'last_polled_time': 1210397713.0, 'historic_date': 1210397713.0, 'last_full_refresh': None, 'ids_with_same_timestamp': []}\n2022-08-26T13:19:57.658 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> PrePull terminated.\n2022-08-26T13:19:57.658 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Starting data collection every 60 seconds\n2022-08-26T13:19:57.658 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Pull Started. Retrieving timestamp: 2022-08-26 11:19:57.656489+00:00\n2022-08-26T13:19:57.658 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Requesting data to remote\n2022-08-26T13:19:57.659 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Fetching rows from ServiceNow table sorted by inc_sys_created_on time.\n2022-08-26T13:19:57.659 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> This is the first run of the collector or 172800 seconds of time is elapsed since the last 'FULL poll. Fetching all the data from ServiceNow in this poll.\n2022-08-26T13:19:59.063 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Successfully retried incident_metric table data from server\n2022-08-26T13:19:59.064 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Received 83 events from ServiceNow\n2022-08-26T13:20:00.480 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Successfully retried incident_metric table data from server\n2022-08-26T13:20:00.481 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Received 0 events from ServiceNow\n2022-08-26T13:20:00.481 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Total events received: 83\n2022-08-26T13:20:00.481 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Processing and cleaning received data\n2022-08-26T13:20:00.481 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> 83 rows retrieved and cleaned\n2022-08-26T13:20:00.487 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> 83 lookups sent \n2022-08-26T13:20:00.488 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> State last_polled_time is updated with 2022-08-26 11:19:57.656489+00:00 time\n2022-08-26T13:20:00.488 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Saved state: {'last_polled_time': 1661512797.656489, 'historic_date': 1210397713.0, 'last_full_refresh': 1661512797.656489, 'ids_with_same_timestamp': []}\n2022-08-26T13:20:00.488 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Statistics for this pull cycle (@devo_pulling_id=1661509197.656489): Number of requests made: 2; Number of events received: 83; Number of duplicated events filtered out: 0; Number of events generated and sent: 83; Average of events per second: 29.31\n2022-08-26T13:20:00.488 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Pull Terminated","type":"text"}]},{"type":"paragraph","content":[{"text":"After a successful collector’s execution (that is, no error logs found), you will see the following log message:","type":"text"}]},{"type":"codeBlock","content":[{"text":"2022-08-26T13:20:00.488 INFO InputProcess::ServiceNowDataPullerDatabaseView(servicenow,111,db_view_1,custom) -> Statistics for this pull cycle (@devo_pulling_id=1661509197.656489): Number of requests made: 2; Number of events received: 83; Number of duplicated events filtered out: 0; Number of events generated and sent: 83; Average of events per second: 29.31","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"The value ","type":"text"},{"text":"@devo_pulling_id","type":"text","marks":[{"type":"code"}]},{"text":" is injected in each event to group all events ingested by the same pull action. You can use it to get the exact events downloaded in that ","type":"text"},{"text":"Pull","type":"text","marks":[{"type":"code"}]},{"text":" action in Devo’s search window.","type":"text"}]}]}]},{"type":"expand","attrs":{"title":"Restart the persistence"},"content":[{"type":"paragraph","content":[{"text":"This collector uses persistent storage to download events in an orderly fashion and avoid duplicates. In case you want to re-ingest historical data or recreate the persistence, you can restart the persistence of this collector by following these steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Edit the configuration file.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Change the value of the ","type":"text"},{"text":"historic_date","type":"text","marks":[{"type":"code"}]},{"text":" parameter to a different one.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Save the changes.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Restart the collector.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"The collector will detect this change and will restart the persistence using the parameters of the configuration file or the default configuration in case it has not been provided.","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Note that this action clears the persistence and cannot be recovered in any way. Resetting persistence could result in duplicate or lost events.","type":"text"}]}]}]},{"type":"expand","attrs":{"title":"Troubleshooting"},"content":[{"type":"paragraph","content":[{"text":"This collector has different security layers that detect both an invalid configuration and abnormal operation. This table will help you detect and resolve the most common errors.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"97231b36-cd91-4001-af5d-2239930cf6cc"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[130.0]},"content":[{"type":"paragraph","content":[{"text":"ErrorType","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Error Id","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Error Message","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Cause","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Solution","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":12,"colwidth":[130.0]},"content":[{"type":"paragraph","content":[{"text":"InitVariablesError","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"37","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"'full_poll_every_sec' is the required field. Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"full_poll_every_sec","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Add ","type":"text"},{"text":"full_poll_every_sec","type":"text","marks":[{"type":"code"}]},{"text":" property in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"38","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'full_poll_every_sec' is not of expected type: int","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"full_poll_every_sec","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"int","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"full_poll_every_sec","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"int","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"39","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"'column_name' is the required field. Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"column_name","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Add ","type":"text"},{"text":"column_name","type":"text","marks":[{"type":"code"}]},{"text":" property in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"40","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. column names should be of type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"column_name","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"column_name","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"41","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"'unique_key' is the required field. Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"unique_key","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Add ","type":"text"},{"text":"unique_key","type":"text","marks":[{"type":"code"}]},{"text":" property in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"42","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'unique_key' is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"unique_key","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"unique_key","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"43","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"'column_name_types' is the required field. Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"column_name_types","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Add ","type":"text"},{"text":"column_name_types","type":"text","marks":[{"type":"code"}]},{"text":" property in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"44","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. column name types should be of type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"column_name_types","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"column_name_types","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"45","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"'table_name' is the required field. Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"table_name","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Add ","type":"text"},{"text":"table_name","type":"text","marks":[{"type":"code"}]},{"text":" property in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"46","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 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Specify it in config.yaml","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when the required property ","type":"text"},{"text":"time_column","type":"text","marks":[{"type":"code"}]},{"text":" is not found in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"time_column","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"48","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Required setting. 'time_column' is not of expected type: str","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"This error is raised when ","type":"text"},{"text":"time_column","type":"text","marks":[{"type":"code"}]},{"text":" is defined in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" but the format is not ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[157.0]},"content":[{"type":"paragraph","content":[{"text":"Edit the value of ","type":"text"},{"text":"time_column","type":"text","marks":[{"type":"code"}]},{"text":" in ","type":"text"},{"text":"config.json","type":"text","marks":[{"type":"code"}]},{"text":" so it is of type ","type":"text"},{"text":"str","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Collector operations","type":"text"}]},{"type":"paragraph","content":[{"text":"This section is intended to explain how to proceed with specific operations of this collector.","type":"text"}]},{"type":"expand","attrs":{"title":"Verify collector operations"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Initialization","type":"text"}]},{"type":"paragraph","content":[{"text":"The initialization module is in charge of setup and running the input (pulling logic) and output (delivering logic) services and validating the given configuration.","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful run has the following output messages for the initializer module:","type":"text"}]},{"type":"codeBlock","content":[{"text":"INFO MainThread -> (CollectorMultithreadingQueue) standard_queue_multithreading -> max_size_in_messages: 10000, max_size_in_mb: 1024, max_wrap_size_in_items: 100\nWARNING MainThread -> [OUTPUT] OutputLookupSenders -> setting has been modified from 1.1 to 1.0 due to this configuration increases the Lookup sender performance.\nINFO MainThread -> [OUTPUT] OutputMultithreadingController(example_collector) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSender(standard_senders,devo_sender_0) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSenderManagerMonitor(standard_senders,devo_1) -> Starting thread (every 600 seconds)\nINFO MainThread -> [OUTPUT] DevoSenderManager(standard_senders,manager,devo_1)(devo_1) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSender(lookup_senders,devo_sender_0) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSenderManagerMonitor(lookup_senders,devo_1) -> Starting thread (every 600 seconds)\nINFO MainThread -> [OUTPUT] DevoSenderManager(lookup_senders,manager,devo_1)(devo_1) -> Starting thread\nINFO MainThread -> 'InitVariables Started'\nINFO MainThread -> 'InitVariables Terminated'\nINFO MainThread -> [INPUT] InputMultithreadingController(example_collector) - Starting thread\nINFO MainThread -> [INPUT] InputThread(example_collector,servicenow_data_puller#111) - Starting thread\nINFO MainThread -> [INPUT] ServiceThread(example_collector,servicenow_data_puller#111,incident#predefined) - Starting thread\nINFO MainThread -> [SETUP] ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) - Starting thread\nINFO MainThread -> [INPUT] ServiceNowDataPullerTables(example_collector,servicenow_data_puller#111,incident#predefined) - Starting thread\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Puller Setup Started\nWARNING ServiceNowDataPullerTables(example_collector,servicenow_data_puller#111,incident#predefined) -> Waiting until setup will be executed\nINFO ServiceNowDataPullerSetup(example_collector,servicenow_data_puller#111,incident#predefined) -> Checking if the user has enough permissions to fetch data from ServiceNOW\nINFO MainThread -> {\"collector_name\": \"example_collector\", \"collector_version\": \"5.1.3\", \"collector_owner\": \"\", \"started_at\": \"\"}\nINFO DevoSender(standard_senders,devo_sender_0) -> DevoSender(standard_senders,devo_sender_0) -> Created a sender: {\"group_name\": \"standard_senders\", \"instance_name\": \"devo_sender_0\", \"url\": \"collector-example...\", ...}","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Events delivery and Devo ingestion","type":"text"}]},{"type":"paragraph","content":[{"text":"The event delivery module is in charge of receiving the events from the internal queues where all events are injected by the pullers and delivering them using the selected compatible delivery method.","type":"text"}]},{"type":"paragraph","content":[{"text":"A successful run has the following output messages for the initializer module:","type":"text"}]},{"type":"codeBlock","content":[{"text":"INFO MainThread -> [OUTPUT] DevoSender(standard_senders,devo_sender_0) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSenderManagerMonitor(standard_senders,devo_1) -> Starting thread (every 600 seconds)\nINFO MainThread -> [OUTPUT] DevoSenderManager(standard_senders,manager,devo_1)(devo_1) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSender(lookup_senders,devo_sender_0) -> Starting thread\nINFO MainThread -> [OUTPUT] DevoSenderManagerMonitor(lookup_senders,devo_1) -> Starting thread (every 600 seconds)\nINFO MainThread -> [OUTPUT] DevoSenderManager(lookup_senders,manager,devo_1)(devo_1) -> Starting thread\nINFO DevoSender(standard_senders,devo_sender_0) -> DevoSender(standard_senders,devo_sender_0) -> Created a sender: {\"group_name\": \"standard_senders\", \"instance_name\": \"devo_sender_0\", \"url\": \"...}","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"By default, these information traces will be displayed every 10 minutes.","type":"text"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Sender services","type":"text"}]},{"type":"paragraph","content":[{"text":"The Integrations Factory Collector SDK has 3 different senders services depending on the event type to delivery (","type":"text"},{"text":"internal","type":"text","marks":[{"type":"code"}]},{"text":", ","type":"text"},{"text":"standard","type":"text","marks":[{"type":"code"}]},{"text":", and ","type":"text"},{"text":"lookup","type":"text","marks":[{"type":"code"}]},{"text":"). This collector uses the following Sender Services:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"f4f78924-c040-4ce5-8ba3-fab0038f0b4f"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[180.0]},"content":[{"type":"paragraph","content":[{"text":"Sender Services","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[578.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[180.0]},"content":[{"type":"paragraph","content":[{"text":"internal_senders","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[578.0]},"content":[{"type":"paragraph","content":[{"text":"In charge of delivering internal metrics to Devo such as logging traces or metrics.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[180.0]},"content":[{"type":"paragraph","content":[{"text":"standard_senders","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[578.0]},"content":[{"type":"paragraph","content":[{"text":"In charge of delivering pulled events to Devo.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[180.0]},"content":[{"type":"paragraph","content":[{"text":"lookup_senders","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[578.0]},"content":[{"type":"paragraph","content":[{"text":"In charge of delivering lookups to devo","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Sender statistics","type":"text"}]},{"type":"paragraph","content":[{"text":"Each service displays its own performance statistics that allow checking how many events have been delivered to Devo by type:","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"b4ce6589-85aa-4583-b31b-545216de40ff"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Logging trace","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"background":"var(--ds-background-neutral, #F4F5F7)","rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Description","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Number of available senders: 1","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Displays the number of concurrent senders available for the given Sender Service.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"sender manager internal queue size: 0","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Displays the items available in the internal sender queue.","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"This value helps detect bottlenecks and needs to increase the performance of data delivery to Devo. This last can be made by increasing the concurrent senders.","type":"text"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Total number of messages sent: 44, messages sent since \"2022-06-28 10:39:22.511671+00:00\": 21 (elapsed 0.007 seconds)","type":"text","marks":[{"type":"code"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[379.0]},"content":[{"type":"paragraph","content":[{"text":"Displayes the number of events from the last time and following the given example, the following conclusions can be obtained:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"44 events were sent to Devo since the collector started.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The last checkpoint timestamp was ","type":"text"},{"text":"2022-06-28 10:39:22.511671+00:00","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"21 events where sent to Devo between the last UTC checkpoint and now.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Those 21 events required ","type":"text"},{"text":"0.007 seconds","type":"text","marks":[{"type":"code"}]},{"text":" to be delivered.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"By default these traces will be shown every 10 minutes.","type":"text"}]}]}]}]}]}]},{"type":"expand","attrs":{"title":"Check memory usage"},"content":[{"type":"paragraph","content":[{"text":"To check the memory usage of this collector, look for the following log records in the collector which are displayed every 5 minutes by default, always after running the memory-free process.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The used memory is displayed by running processes and the sum of both values will give the total used memory for the collector.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The global pressure of the available memory is displayed in the ","type":"text"},{"text":"global","type":"text","marks":[{"type":"code"}]},{"text":" value.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"All metrics (Global, RSS, VMS) include the value before freeing and after ","type":"text"},{"text":"previous -> after freeing memory","type":"text","marks":[{"type":"code"}]}]}]}]},{"type":"codeBlock","content":[{"text":"INFO InputProcess::MainThread -> [GC] global: 20.4% -> 20.4%, process: RSS(34.50MiB -> 34.08MiB), VMS(410.52MiB -> 410.02MiB)\nINFO OutputProcess::MainThread -> [GC] global: 20.4% -> 20.4%, process: RSS(28.41MiB -> 28.41MiB), VMS(705.28MiB -> 705.28MiB)","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Differences between ","type":"text"},{"text":"RSS","type":"text","marks":[{"type":"code"}]},{"text":" and ","type":"text"},{"text":"VMS","type":"text","marks":[{"type":"code"}]},{"text":" memory usage:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"RSS","type":"text","marks":[{"type":"code"}]},{"text":" is the Resident Set Size, which is the actual physical memory the process is using","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"VMS","type":"text","marks":[{"type":"code"}]},{"text":" is the Virtual Memory Size which is the virtual memory that process is using","type":"text"}]}]}]}]}]},{"type":"expand","attrs":{"title":"Enable/disable the logging debug mode"},"content":[{"type":"paragraph","content":[{"text":"Sometimes it is necessary to activate the debug mode of the collector's logging. This debug mode increases the verbosity of the log and allows you to print execution traces that are very helpful in resolving incidents or detecting bottlenecks in heavy download processes.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To enable this option you just need to edit the configuration file and change the debug_status parameter from false to true and restart the collector.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To disable this option, you just need to update the configuration file and change the debug_status parameter from true to false and restart the collector.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"For more information, visit the configuration and parameterization section corresponding to the chosen deployment mode.","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Change log for 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