Service Desk delivery methods

Details

This type of delivery method helps to automate the ticketing process in ServiceDesk Plus. Alerts must be sent using one of the two ServiceDesk Plus methods: REST or SERVLET.

You can find below the information required on the New Delivery Method window for this delivery method (for the creation process visit Manage delivery methods).

Name	A unique name that identifies this specific delivery method.
URL	The URL of the ServiceDesk Plus server to which alerts will be sent. The URL usually follows the format: `http://<servername>:<port number>/sdpapi/request/` (for example, `http://localhost:8080/sdpapi/request/`).
Technician API key	This is the API key for the technician. For instructions on creating a technician API key, see the ServiceDesk Plus documentation.
Time zone	This is the time zone that will be used to calculate when alerts can be sent. This will be applied to the schedule defined in any sending policy that uses this delivery method.
Language	The language in which to send the alert content.

Activation

The new method is saved in Pending status.

A message with a code is sent to the ServiceDesk Plus URL. This activation code must be validated on the server side before the delivery method can be used.

You can now associate this new delivery method with sending policies to start receiving alerts through this method.

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