Their proven platform, deep values, and knowledgeable executives make EasyVista always trying to advance ITSM

Connect EasyVista with Devo SOAR

1. Navigate to Automations > Integrations.

2. Search for EasyVista.

3. Click Details, then the + icon. Enter the required information in the following fields.

4. Label: Enter a connection name.

5. Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.

6. Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).

7. Remote Agent: Run this integration using the Devo SOAR Remote Agent.

8. API URL: URL of EasyVista Host.

9. Username: User name to log in with.

10. Password: Password to log in with.

11. After you've entered all the details, click Connect.

Actions for EasyVista

Tickets List

Tickets List allows a list of tickets to be obtained (a ticket includes incident, service request, change request, investment request, problem and event)

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

JSON containing the following items:

• has_error: True/False

• error: message/null

• result: Analysis details.

``` {json}"data":{ "RFC_NUMBER":"123456" "KNOWN_PROBLEM":{...} "MAX_RESOLUTION_DATE_UT":"2017-09-14T11:17:14.000-04:00" "STATUS":{...} "COMMENT":{...} "RECIPIENT":{...} "has_error":false "error":NULL "CATALOG_REQUEST":{...} "LOCATION":{...} "SUBMIT_DATE_UT":"2017-08-31T11:17:14.000-04:00" "HREF":"http://ABC ..." "REQUESTOR":{...} "DEPARTMENT":{...} }

Update a Ticket

Update a Ticket allows a specified ticket to be modified (a ticket includes incident, service request, change request, investment request, problem and event).

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

JSON containing the following items:

• has_error: True/False

• error: message/null

• result: Analysis details.

``` {json}"data":{ "HREF":"https://ABC" "error":NULL "has_error":false }

Assets List

Get a list of assets (an asset includes equipment, license and contract).

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

JSON containing the following items:

• has_error: True/False

• error: message/null

• result: Job details.

``` {json}"data":{ "MONTHLY_FIXED_COST":"" "E_SERVER_FUNCTION":{...} "D_HARDWARE_GUID":"" "CONTRACT_TYPE_ID":"" "E_PII_Data":{...} "E_CMDB_APPLICATION_MAJOR_MINOR":{...} "E_TD_SEC_AUDIT_NOTES":{...} "SCHEDULED_END":"" "BEFORE_LOAN_LOCATION_PATH":"" "E_CMDB_CERT_ALTERNATE_NAME":{...} "AVAILABLE_FIELD_3":"" "RENEWAL_VALUE_CUR_ID":""

Employees List

Get a list of employees.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

A JSON object containing multiple rows of result:

• has_error: True/False

• error: message/null

• result: Report details.

``` {json}"data":{ "CELLULAR_NUMBER":"" "EMPLOYEE_ID":"2" "LOCATION_ID":"188" "DEPARTMENT_ID":"1202" "LOCATION_PATH":"HO Third Floor" "LAST_NAME":"test" "BEGIN_OF_CONTRACT":"2011-04-04" "has_error":False "error":NULL "DEPARTMENT_PATH":"GTS - IT SECURITY" "LOCATION":{...} "PHONE_NUMBER":"23444541" "HREF":"http://ABC" "E_MAIL":"test@googlr.com" "MANAGER":{...} "DEPARTMENT":{...}

List Configuration Items

This action allows a list of configuration items (CIs) to be obtained.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

A JSON object containing multiple rows of result:

• has_error: True/False

• error: message/null

• result: Report details.

``` {json}data":{ "CI_VERSION":"N/A" "NETWORK_IDENTIFIER":"1099 Reporting" "ASSET_ID":"5023" "CI_STATUS_ID":"1" "ASSET_TAG":"1099 Reporting" "has_error":false "error":NULL "HREF":"http://ABC/DEF/ ..."

Release Notes

• v2.0.0 - Updated architecture to support IO via filesystem

• v1.0.1 - Added 10 new actions.