About alert comments
Alerts are designed to inform us of conditions in our data that require attention and often, action. For this reason, Devo offers the ability to track all activity that occurs in response to an alert via comments in a chat window.
The chat window is attached to a triggered alert and all comments inserted are visible to all users with access to the Alerts overview. Users can participate in the conversation to reply and provide help or updates. In this way, they can coordinate their efforts to resolve the alert condition and share useful information.
What permissions do I need?
To access the Alerts overview area and open the Annotations chat window, you need at least the View level of the Triggered alerts permission (see a detailed descriptions of the alerts permissions here).
Additionally, you need to have alerts assigned with at least View access (see Assign resources to a role).
Adding a comment
Adding a comment to a single alert
Find the desired alert on the list and click the speech bubble icon at the end of the alert row to open the Annotations chat window for that alert.
In the Annotations chat window, you can see the alert name at the top and comments sent in the middle. To leave your comment, simply introduce a message using the field at the bottom and click the send button or press Enter in your keyboard.
Adding a comment in bulk
You can add the same annotation to several alerts by checking the boxes next to the names, clicking the Bulk actions button next to the master checkbox, and selecting Annotate.
Identify alerts with comments
Alerts with comments can be easily identified because the speech bubble icon at the end of the row changes color and includes a number next it that indicates the number of comments it contains.
To see the comments, simply click it and the Annotations window opens.
Related articles: