ServiceNow delivery methods

A descriptive name that identifies this specific delivery method. 

This is the time zone that will be used to calculate when alerts can be sent. This will be applied to the schedule defined in any sending policy that uses this delivery method.

The language in which to send the alert content.

URL of the ServiceNow instance where you want to send the alerts. Note that the alerts will be always sent to a ServiceNow table called incident.

The URL must follow the format below:

https://instanceName.service-now.com/api/now/table/incident

You may enter an Assignment group defined in ServiceNow to be included in the alerts.

In ServiceNow, Assignment groups are used for the purpose of routing and managing incidents and request tickets. In order to do any work, support analysts must be assigned to one or more assignment groups.

Note that specifying a value that does not exist in your ServiceNow instance will return an empty value in the alert.

You may specify a Company defined in your ServiceNow instance to be included in the alerts. If you leave this value empty, it will be automatically filled with your Devo domain name.

Note that specifying a value that does not exist in your ServiceNow instance will return an empty value in the alert.

Choose one of the available authentication types:

• Basic - Simple user-password authentication. Enter your ServiceNow instance user and password in the fields that appear. This is the default authentication option.

• OAuth2 - If you want to use this option, you must define this authentication method in your ServiceNow instance and get the required Client ID and Client Secret to be entered in this form.