Cases
- Borja Moro Moreno (Unlicensed)
About the cases area
The case management feature offers a simplified method for creating, managing, and monitoring cases, allowing you to track your efforts in addressing specific issues.
It can be accessed from the Navigation pane, and allows you to see and manage all the existing cases in your domain. The list shows the most relevant pieces of information for each case so that you can easily identify them: ID, Title, Case Type, Priority, Status, Reporter, Assignee, Created, and Modified At.
What permissions do I need?
To access this area and manage existing cases, you need the Case management permission. If you do not have this permission, you will not see the option in the Navigation pane (more info about permissions here).
Additionally, to check the triggered alerts associated to cases in the Triggered alerts area, you need at least the Triggered alerts (view) permission. Having the manage version will also allow you to associate more alerts or disconnect them (more info about alerts and cases here).
What can I do in the Cases area?