Create and manage sending policies
- Juan Tomás Alonso Nieto (Deactivated)
- Borja Moro Moreno
About sending policies management
Sending policies dictate how to send alerts, to whom, and when. The how to send and to whom of the policy is specified by the delivery methods that are selected for the policy. Therefore, in order to create a sending policy, you must have at least one delivery method already available. The when is defined in the sending policy but can be restricted with an optional anti-flooding policy associated.
Sending policies are managed in the Administration → Alert configuration area, in the Alert Policies top tab, and then inside the Sending Policy tab.
What permissions do I need?
To access the Administration → Alert Configuration area you need to have a role with the Manage version of the Alert configuration permission, which also enables the Alert Policies tab. If you only have the View version of this permission, you will not be able to perform any task here.
Assign a sending policy to an alert definition
Once you've created a sending policy, it is available to be assigned to alerts in the Available Alerts tab of the Administration → Alert Configuration area (click here to know more).
Create a sending policy
Click the New sending policy button at the top right and the Sending Policy window opens. Introduce the required settings and click Create. Pay special attention to Delivery types and Delivery methods, for you must select at least one combination and click Add.
General | |
|---|---|
Name | Unique name to designate the policy. |
Set as default policy | If marked, this policy will be automatically assigned to new alerts and predefined alerts that have not actively been assigned a sending policy. |
Anti-flooding policy | |
Anti-Flooding Policy | Frequency limit established for persistent alerts. You can choose between none, default, or one of your own creation. Visit Create and manage anti-flooding policies to know more. |
Schedule | |
Days of Week, From, To | Days and hours during which alerts should be distributed. The time zone defined in the delivery method(s) selected is used to calculate times. |
Delivery methods | |
Delivery type | Channel used to distribute the alert. The displayed options correspond to the various methods available in Devo to deliver alerts. Visit Create and manage delivery methods to know more. |
Delivery method | Recipient of the alert. The displayed options correspond to the each of the protocols defined for the selected delivery type. Visit Create and manage delivery methods to know more. |
Configure sending policy components
As sending policies rely on delivery methods and anti-flooding policies for a fine-tuned alert dispatching process, it very important to clearly define them as explained in the following articles:
Edit a sending policy
Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select Edit to open the Sending Policy window, make the necessary changes and click Update.
Delete a sending policy
Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select Delete and confirm the warning message that appears.