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Configuring alerts

Once you've created an alert, it will be automatically associated with your domain's default sending policy. This policy is partly defined by the delivery methods and the anti-flooding policy it is associated with. 

  • Sending policies: A sending policy dictates how to send an alert, to whom, when, and how often. When the domain is created, there is a default sending policy that uses the e-mail address of the domain's creator as the recipient. This policy will distribute the alert by e-mail, to the domain owner, at any hour, all while respecting the default anti-flooding policy.
    You will want to set up new delivery methods and sending policies to accommodate your organization's needs but there must always be a sending policy marked as the default policy. This will be automatically assigned to newly-created alerts.
  • Delivery methods: The delivery method dictates how an alert is sent and to whom. For example, a delivery method might be created to send an email to itsystems@yourcompany.com, or to distribute the alert message via Pushover to mobile device users.
  • Anti-flooding policies: The anti-flooding policy limits the number of alerts to distribute in the event that the alert is triggered frequently over a short period of time. This way, the anti-flooding policy associated with a sending policy determines how often the alert message will be distributed.

The following articles describe all the concepts and tasks related to configuring alerts.

These procedures are carried out in the Administration → Alert Configuration area and you need to have a role with manage permissions on this area to perform them (Administration → Roles → Permissions tab).

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