Change triggered alerts' priority
- Borja Moro Moreno (Unlicensed)
- Virginia Camuñas Núñez
What permissions do I need?
To access the Alerts overview area and change the alert priority, you need at least the Triggered alerts (view) and the Update status / priority permissions (see a detailed description of the alerts permissions here).
Additionally, you need to have alerts assigned with Manage access (see Assign resources to a role), which will be those you will see on the list.
About triggered alert priority
The Priority column indicates the priority level assigned to the alert definition when created. However, circumstances can change when triggered and may consequently be considered different in priority. There are five possible values, each being assigned a numerical value that will be displayed in auditing tables:
Very low (0)
Low (3)
Medium (5)
High (7)
Very high (10)
Changing priority from the alert list
Changing priority of a single alert
You can change the alert priority by double-clicking on the cell and selecting the desired level. You can also change the priority level by editing the alert definition (see edit section below).
Changing priority in bulk
You can change the priority of several alerts by checking the boxes next to the names, clicking the Bulk actions button next to the master checkbox, and selecting Change priority followed by the desired priority level.
Changing priority from the alert details window
You can also change the priority of a triggered alert from the details window, which is accesible by clicking an alert’s ID on the list (more info about the details window here). Simply click the priority drop-down and select the desired option.