PagerDuty delivery methods
- Juan Tomás Alonso Nieto (Deactivated)
- Borja Moro Moreno
Details
This delivery method sends alerts to servers running PagerDuty. Before setting up the delivery method, you need to set up Devo as a service in PagerDuty and have the associated integration key ready. You need this key to set up the delivery method. For information about creating a service in PagerDuty or obtaining the API key for the service, see the PagerDuty documentation.
You can find below the information required on the New Delivery Method window for this delivery method (for the creation process visit Manage delivery methods).
User | A unique name that identifies this specific delivery method. |
|---|---|
Service key | Enter the service or integration API Key for the Devo service that you set up in PagerDuty. |
Client | This field is optional, but we recommend that you enter the name of the resource whose information is triggering this event. |
Client URL (optional) | This field is optional, but if you specify a Client, you may choose to use this field to enter the URL that leads to the resource specified as the client. This URL will then be included in the PagerDuty notifications. |
Time zone | This is the time zone that will be used to calculate when alerts can be sent. This will be applied to the schedule defined in any sending policy that uses this delivery method. |
Language | The language in which to send the alert content. |
Alert summary not included in notification
When using this delivery method, the alert summary field will not be included in the notification received in PagerDuty, only the description field.
Alert summary and description required
However, both summary and description need to be inserted for a successful alert integration and dispatching.
Activation
The new method is saved in Pending status.
A message containing an activation code is sent to PagerDuty where it is saved as an incident. Open the incident in PagerDuty, copy the activation code, and then return to the newly created delivery method in Devo.
Click pending under the status column, paste the validation code into the Activation Code window and click Apply.
You can now associate this new delivery method with sending policies to start receiving alerts through this method.
Â
Related articles: