JumpCloud collector

[ 1 Configuration requirements ] [ 2 Overview ] [ 3 Devo collector features ] [ 4 Data sources ] [ 5 Flattening preprocessing ] [ 6 Vendor setup ] [ 7 Minimum configuration required for basic pulling ] [ 8 Accepted authentication methods ] [ 9 Run the collector ] [ 10 Collector services detail ] [ 11 Collector operations ] [ 12 Change log for v1.x.x ]

Configuration requirements

To run this collector, there are some configurations detailed below that you need to consider.

Configuration	Details

Configuration	Details
JumpCloud credentials	It is necessary to have your credentials so you can configure the collector.
API token	It is necessary to have API Token.
API Key	You need to save your API key.

More information

Refer to the Vendor setup section to know more about these configurations.

Overview

JumpCloud works as a directory-as-a-service software solution that is designed to manage and connect hundreds of users to their respective applications, files, networks, and systems.

Directory insights allow you to read event logs, view activity in your directory, and monitor user authentications to the console, RADIUS, LDAP, and SSO apps. Directory insights analyze the audit trails that lead to critical events so you know what, where, how, and who of your directory activities.

Devo collector features

Feature	Details

Feature	Details
Allow parallel downloading (`multipod`)	`Not allowed`
Running environments	`Collector server` `On-premise`
Populated Devo events	`Table`
Flattening preprocessing	`No`

Data sources

Data source	Description	API endpoint	Collector service name	Devo table	Available from release

Data source	Description	API endpoint	Collector service name	Devo table	Available from release
directory	Logs on activity in the Portal, including admin changes in the directory and admin/user authentications to the Portal.	`/directory/v1/events` `data body:` `service: “` `directory“`	`directory`	`auth.jumpcloud.directory.events`	`v1.0.0`
systems	Logs about user authentications to systems including agent related events on lockout, password changes, and File Disk Encryption key updates.	`/directory/v1/events` `data body:` `service: "` `systems"`	`systems`	`auth.jumpcloud.system.events`	`v1.0.0`
sso	Logs on user authentications to SAML applications.	`/directory/v1/events` `data body:` `service: "` `sso"`	`sso`	`auth.jumpcloud.sso.events`	`v1.0.0`
radius	Logs on user authentications to RADIUS used for wifi and VPNs.	`/directory/v1/events` `data body:` `service: "` `radius"`	`radius`	`auth.jumpcloud.radius.events`	`v1.0.0`
ldap	Logs about user authentications to LDAP, including LDAP bind and search events types.	`/directory/v1/eventsdata body:` `service: "` `ldap"`	`ldap`	`auth.jumpcloud.ldap.events`	`v1.0.0`
mdm	Logs about MDM command results.	`/directory/v1/events` `data body:` `service: “` `mdm“`	`mdm`	`auth.jumpcloud.mdm.events`	`v1.0.0`
All events	Logs about all events.	`/directory/v1/events` `data body:` `service: “` `all“`	`all`	It has autocategorization, it depends on the type of event: `auth.jumpcloud.directory.events` `auth.jumpcloud.system.events` `auth.jumpcloud.sso.events` `auth.jumpcloud.radius.events` `auth.jumpcloud.ldap.events` `auth.jumpcloud.mdm.events`	`v1.0.0`

Flattening preprocessing

Data source	Collector service	Optional	Flattening details

Data source	Collector service	Optional	Flattening details
Source	Service	`No`	Flattening steps

Vendor setup

There are some requirements to set up this collector:

Generate API Token

Login into JumpCloud.
In the Administration Center go to the username drop-down in the upper right corner.
Retrieve your API key from the API settings.

API Considerations

This API key is associated with the currently logged-in administrator. The API keys will be different for other administrators.

Keep the API Key

Keep this API key secret as it grants full access to any data accessible via your JumpCloud console account. You can also reset your API key in the same location in the JumpCloud Admin Console.

Minimum configuration required for basic pulling

Although this collector supports advanced configuration, the fields required to retrieve data with basic configuration are defined below.

This minimum configuration refers exclusively to those specific parameters of this integration. There are more required parameters related to the generic behavior of the collector. Check setting sections for details.

Setting	Details

Setting	Details
`api_key`	Token for use JumpCloud API

Accepted authentication methods

Authentication method	Api key

Authentication method	Api key
Api key	REQUIRED

Run the collector

Once the data source is configured, you can either send us the required information if you want us to host and manage the collector for you (Cloud collector), or deploy and host the collector in your own machine using a Docker image (On-premise collector).

Collector services detail

This section is intended to explain how to proceed with specific actions for services.

Events service

Once the collector has been launched, it is important to check if the ingestion is performed in a proper way. To do so, go to the collector’s logs console.

This service has the following components:

Component	Description

Component	Description
Setup	The setup module is in charge of authenticating the service and managing the token expiration when needed.
Puller	The setup module is in charge of pulling the data in a organized way and delivering the events via SDK.

Setup output

A successful run has the following output messages for the setup module:

INFO InputProcess::MainThread -> CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> Starting thread
INFO InputProcess::CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> Starting the execution of setup()
INFO InputProcess::CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> The token/header/authentication is defined
INFO InputProcess::CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> The token/header/authentication is valid
INFO InputProcess::CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> Finalizing the execution of setup()
INFO InputProcess::CollectorJumpCloudPullerSetup(andrea_jumpcloud_test,jumpcloud_collector#12345,mdm#predefined) -> Setup for module <CollectorJumpCloudPuller> has been successfully executed

Puller output

A successful initial run has the following output messages for the puller module:

INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) Starting the execution of pre_pull()
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Reading persisted data
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Data retrieved from the persistence: {'last_polled_timestamp': 1667460688.0, 'historic_date_utc': 1664564634.0, 'ids_with_same_timestamp': ['63636e50ace1cf7d597b249a'], '@persistence_version': 0}
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Running the persistence upgrade steps
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Running the persistence corrections steps
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Running the persistence resetting steps
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> No changes detected in the persistence
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) Finalizing the execution of pre_pull()
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Starting data collection every 600 seconds
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Pull Started
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Number of mdm events received: 1000
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Removing the duplicate detections if present...
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Number of mdm events sent to Devo: 999
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> State last_polled_timestamp is updated with retrieving timestamp
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Saved state: {'last_polled_timestamp': 1667508039.0, 'historic_date_utc': 1664564634.0, 'ids_with_same_timestamp': ['636427473406b53302125184'], '@persistence_version': 0}
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1667547361635):Number of requests made: 1; Number of events received: 1000; Number of duplicated events filtered out: 1; Number of events generated and sent: 999; Average of events per second: 628.017.
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Number of mdm events received: 186
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Removing the duplicate detections if present...
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Number of mdm events sent to Devo: 186
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> State last_polled_timestamp is updated with retrieving timestamp
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Saved state: {'last_polled_timestamp': 1667547294.0, 'historic_date_utc': 1664564634.0, 'ids_with_same_timestamp': ['6364c09e528074dade39318b'], '@persistence_version': 0}
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> (Partial) Statistics for this pull cycle (@devo_pulling_id=1667547361635):Number of requests made: 2; Number of events received: 1186; Number of duplicated events filtered out: 1; Number of events generated and sent: 1185; Average of events per second: 587.138.
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Statistics for this pull cycle (@devo_pulling_id=1667547361635):Number of requests made: 2; Number of events received: 1186; Number of duplicated events filtered out: 1; Number of events generated and sent: 1185; Average of events per second: 586.865.
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> The data is up to date!
INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Data collection completed. Elapsed time: 2.024 seconds. Waiting for 597.976 second(s) until the next one

After a successful collector’s execution (that is, no error logs found), you will see the following log message:

INFO InputProcess::CollectorJumpCloudPuller(jumpcloud_collector,12345,mdm,predefined) -> Statistics for this pull cycle (@devo_pulling_id=1667547361635):Number of requests made: 2; Number of events received: 1186; Number of duplicated events filtered out: 1; Number of events generated and sent: 1185; Average of events per second: 586.865.

This collector uses persistent storage to download events in an orderly fashion and avoid duplicates. In case you want to re-ingest historical data or recreate the persistence, you can restart the persistence of this collector by following these steps:

Edit the configuration file.
Change the value of the historic_date_utc parameter to a different one.
Save the changes.
Restart the collector.

The collector will detect this change and will restart the persistence using the parameters of the configuration file or the default configuration in case it has not been provided.

This collector has different security layers that detect both an invalid configuration and abnormal operation. This table will help you detect and resolve the most common errors.

Error type	Error ID	Error message	Cause	Solution

Error type	Error ID	Error message	Cause	Solution
SetupError	`100`	`The remote data is not pullable with the given credentials. Check the error traces for details.`	This error is raised when remote data cannot be accessed with current credentials.	Check that the credentials are correct and that they have the necessary permissions.
SetupError	`101`	`The token/header/authentication was refreshed but is still expired. Check the error traces for details.`	This error is raised when the token cannot be refreshed.	Check that the credentials are correct and contact the internal team if the problem persists.
InitVariablesError	`1`	`The user config did not pass the format validation. Check error traces for details and visit our documentation.`	This error is raised when the user configuration information does not comply with the json schema validation.	Check in the collector documentation what are the allowed parameters and their formats.
	`2`	`<rate_limiter> setting has been defined with wrong type.'Expected <dict> but received <{type(rate_limiter_config)>`	This error is raised when the required `rate_limiter` property in the `collector_definitions.yaml` is not a dictionary.	This is an internal issue. Contact with Devo Support team.
	`3`	`The user config did not pass the format validation. Check error traces for details and visit our documentation.`	This error is raised when the user configuration information does not comply with the json schema validation.	Check in the collector documentation what are the allowed parameters and their formats.
	`10`	`Required setting, historic_date_utc not of expected type: str`	This error is raised when the parameter `historic_date_utc` is not in `str` format.	Update the `historic_date_utc` parameter in the configuration file so that it is in `str` format
	`11`	`Invalid value is provided for the historic_date. Provide the date in %Y-%m-%d "` `f"%H:%M:%S format. Error message: <str(e)>`	This error is raised when the parameter `historic_date_utc` does not meet the required format.	Update the `historic_date_utc` parameter in the configuration file so that it is in the required format.
	`12`	`Time format for historic date must be <date_format>. e.g. <example_date>`	This error is raised when the parameter `historic_date_utc` does not meet the required format.	Update the `historic_date_utc` parameter in the configuration file so that it is in the required format.
	`12`	`historic datetime cannot be greater than the present UTC time`	This error is raised when the parameter `historic_date_utc` is greater than the present UTC time.	Modify the `historic_date_utc` parameter in the config file to be less than the current date
PullError	`300`	`Error occurred while retrieving events from JumpCloud server. Error details: <str(e)>`	This error is raisedwhen an unknown error occurs in the Jumpcloud request.	This is an internal issue. Contact with Devo Support team.
	`301`	`The API Key provided is incorrect. Please specify the correct key. Status code: 401. Error message: <response.text>`	This error is raised when the API key entered in the configuration file is incorrect.	Edit the config file with a correct API key.
	`302`	`The provided API Key is valid but they do not have the permission to get data token. status code: 403. Error message: <response.text>`	This error is raised when the credentials does not have sufficient permissions to access the data.	Give the credentials the correct permissions to access the data.
	`303`	`Unexpected error occurred at the JumpCloud server. status code: <response.status_code>. Error message: <response.text>`	This error is raised when an unknown error occurs in the Jumpcloud request.	This is an internal issue. Contact with Devo Support team.
	`304`	`After <max_number_of_retries> retries still getting the too many requests error.`	This error is raised when the maximum number of attempts is reached after a 429 error (too many requests)	This is an internal issue. Contact with Devo Support team.

Collector operations

This section is intended to explain how to proceed with specific operations of this collector.

Initialization

The initialization module is in charge of setup and running the input (pulling logic) and output (delivering logic) services and validating the given configuration.

A successful run has the following output messages for the initializer module:

Events delivery and Devo ingestion

The event delivery module receives the events from the internal queues where all events are injected by the pullers and delivering them using the selected compatible delivery method.

A successful run has the following output messages for the initializer module:

Sender services

The Integrations Factory Collector SDK has 3 different senders services depending on the event type to delivery (internal, standard, and lookup). This collector uses the following Sender Services:

Sender services	Description

Sender services	Description
`internal_senders`	In charge of delivering internal metrics to Devo such as logging traces or metrics.
`standard_senders`	In charge of delivering pulled events to Devo.

Sender statistics

Each service displays its own performance statistics that allow checking how many events have been delivered to Devo by type:

Logging trace	Description

Logging trace

Description

Number of available senders: 1

Displays the number of concurrent senders available for the given Sender Service.

sender manager internal queue size: 0

Displays the items available in the internal sender queue.

Total number of messages sent: 44, messages sent since "2022-06-28 10:39:22.511671+00:00": 21 (elapsed 0.007 seconds)

Displayes the number of events from the last time and following the given example, the following conclusions can be obtained:

44 events were sent to Devo since the collector started.
The last checkpoint timestamp was 2022-06-28 10:39:22.511671+00:00.
21 events where sent to Devo between the last UTC checkpoint and now.
Those 21 events required 0.007 seconds to be delivered.

To check the memory usage of this collector, look for the following log records in the collector which are displayed every 5 minutes by default, always after running the memory-free process.

The used memory is displayed by running processes and the sum of both values will give the total used memory for the collector.
The global pressure of the available memory is displayed in the global value.
All metrics (Global, RSS, VMS) include the value before freeing and after previous -> after freeing memory

Change log for v1.x.x

Release	Released on	Release type	Details	Recommendations

Release	Released on	Release type	Details	Recommendations
`v1.3.0`
`v1.2.2`	`JAN 14, 2024`	IMPROVEMENTSBUG	Bug Resolved the issue of sending the data at unknown.unknown Upgraded DCSDK from 1.9.2 to 1.10.2 Ensure special characters are properly sent to the platform Changed log level to some messages from info to debug Changed some wrong log messages Upgraded some internal dependencies Changed queue passed to setup instance constructor Ability to validate collector setup and exit without pulling any data Ability to store in the persistence the messages that couldn't be sent after the collector stopped Ability to send messages from the persistence when the collector starts and before the puller begins working Ensure special characters are properly sent to the platform	`Recommended version`
`v1.1.0`	`AUG 30, 2023`	IMPROVEMENTS	Upgraded DCSDK from 1.5.1 to 1.9.2 New “templates” functionality Functionality for detecting some system signals for starting the controlled stopping Input objects sends again the internal messages to devo.collectors.out table Upgraded DevoSDK to version 3.6.4 to fix a bug related to a connection loss with Devo Refactored source code structure Changed way of executing the controlled stopping Minimized probabilities of suffering a DevoSDK bug related to “sender” to be null Ability to validate collector setup and exit without pulling any data Ability to store in the persistence the messages that couldn’t be sent after the collector stopped Ability to send messages from the persistence when the collector starts and before the puller begins working Ensure special characters are properly sent to the platform Added a lock to enhance sender object Added new class attrs to the setstate and getstate queue methods Fix sending attribute value to the setstate and getstate queue methods Added log traces when queues are full and have to wait Added log traces of queues time waiting every minute in debug mode Added method to calculate queue size in bytes Block incoming events in queues when there are no space left Send telemetry events to Devo platform Upgraded internal Python dependency Redis to v4.5.4 Upgraded internal Python dependency DevoSDK to v5.1.3 Fixed obfuscation not working when messages are sent from templates New method to figure out if a puller thread is stopping Upgraded internal Python dependency DevoSDK to v5.0.6 Improved logging on messages/bytes sent to Devo platform Fixed wrong bytes size calculation for queues New functionality to count bytes sent to Devo Platform (shown in console log) Upgraded internal Python dependency DevoSDK to v5.0.4 Fixed bug in persistence management process, related to persistence reset Aligned source code typing to be aligned with Python 3.9.x Inject environment property from user config Obfuscation service can be now configured from user config and module definiton Obfuscation service can now obfuscate items inside arrays Ensure special characters are properly sent to the platform Changed log level to some messages from info to debug Changed some wrong log messages Upgraded some internal dependencies Changed queue passed to setup instance constructor Upgrade internal dependencies	`Recommended version`
`v1.0.0`	Nov 4, 2022	NEW FEATURE	New features: Released first version of Jumpcloud collector with the following services: directory: Logs activity in the Admin Portal, including admin changes in the directory and admin/user authentications to the Admin Portal. radius: Logs user authentications to RADIUS, used for Wi-Fi and VPNs. sso: Logs user authentications to SAML applications. systems: Logs user authentications to MacOS, Windows, and Linux systems, including agent-related events on lockout, password changes, and File Disk Encryption key updates. ldap: Logs user authentications to LDAP, including LDAP Bind and Search event types. mdm: Logs MDM command results. all: all the Logs.	`Recommended version`